Virginia law requires vehicle manufacturers, distributors, and their dealers to clearly outline dealer obligations for recall, warranty, and maintenance services. It mandates fair compensation for recall and warranty work, ensuring dealers are reimbursed at rates comparable to retail customer service. The law promotes transparency and fairness in dealer-manufacturer relationships regarding service obligations and payments.
Manufacturers must specify dealer obligations in writing and compensate dealers fairly for recall and warranty services, matching retail service rates.
Compensation is based on a percentage markup of the dealer's retail charges for similar nonwarranty services, ensuring fair reimbursement.
Yes, all technician time spent communicating with manufacturer technical support during warranty repairs is included in compensation.
The law encourages negotiations, and if unresolved, parties may seek resolution through legal or regulatory channels to ensure fair compensation.