15.408 – CONSUMER COMPLAINTS. (a) The department shall
Texas Finance Code § 15.408
Summary
This law requires the department to establish a system for handling consumer complaints efficiently. It mandates the maintenance of detailed records regarding the complaints and their outcomes, ensuring transparency and accountability in the complaint process.
Department must act promptly on consumer complaints.
Records of complaints and their outcomes are required.
Information about complaint procedures must be publicly available.
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In simple terms: Learn about Texas's CONSUMER COMPLAINTS. (a) The department shall law, including definitions, penalties, and legal implications.. This means people must follow this rule, and breaking it can lead to criminal penalties.
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