13.011 – CONSUMER INFORMATION AND COMPLAINTS. (a) The
Texas Finance Code § 13.011
Summary
This law mandates the Department of Savings and Mortgage Lending to manage consumer complaints efficiently. It requires the department to keep detailed records of complaints, including the involved parties and the outcomes of investigations.
Establishes a complaint management system for consumer issues.
Requires documentation of complaints and their resolutions.
Affects consumers and entities regulated by the department.
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In simple terms: Learn about Texas's CONSUMER INFORMATION AND COMPLAINTS. (a) The law, including definitions, penalties, and legal implications.. This means people must follow this rule, and breaking it can lead to criminal penalties.
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