Oregon Code § 757.077·Enacted ·Last updated March 01, 2026
Statute Text
Incorrect billings; collections; refunds.
(1) If a public utility determines that a current or
former customer of the public utility was previously billed an incorrect amount
for a service provided by the public utility under rate schedules or tariffs in
effect for the public utility on the date on which the service was provided,
the public utility may:
(a) If the public
utility underbilled the customer, issue a bill to the customer for amounts the
customer owes the public utility in accordance with subsection (2) of this
section; or
(b) If the public
utility overbilled the customer, refund the customer for amounts the public
utility owes the customer in accordance with subsection (3) of this section.
(2)(a) Except as
provided in paragraph (b) of this subsection, when issuing a bill under
subsection (1)(a) of this section, a public utility:
(A) May only
collect amounts incorrectly billed during the 12-month period ending on the
date on which the public utility issued the last incorrect bill; and
(B) May not
collect amounts incorrectly billed more than two years before the date on which
the public utility identified the incorrect bill.
(b) If an
incorrect billing described in subsection (1) of this section is the result of
fraud, tampering, diversion, theft, misinformation or other dishonest or
unlawful conduct for which the customer is responsible, the public utility may
collect full payment for any amount that the customer of the public utility
owes the public utility.
(3) When making a
refund under subsection (1)(b) of this section, a public utility:
(a) May only
refund amounts incorrectly received during the 12-month period ending on the
date on which the public utility issued the last incorrect bill; and
(b) May not
refund amounts incorrectly received more than three years before the date on
which the public utility identified the incorrect bill. [2013 c.170 §2]