doc_1835965

WINDERMERE POLICE DEPARTMENT GENERAL ORDER Effective Date: November 2, 202 5  Rescinds  Amends 11.1 (October 4, 2022) Number: 11.1 SUBJECT: Radio & MCT Protocol Print Date: 1 1/02/25 Distribution: All Personnel Review Month: October This order consists of the following: 1. Purpose 2. Policy 3. Definitions 4. Procedures 1. Purpose The purpose of this policy is to provide radio use guidelines for all personnel, including procedures for the use of the mobile computer terminals. 2. Policy It shall be the policy of the Windermere Police Department to ensure agency personnel are in compliance with the proper procedures for radio communications as outlined by the Winter Garden Police Department’s General Order 66, Radio & MCT Protocol . 3. Definitions A. 10-33 Traffic – An emergency situation in which officers should cease all radio traffic except those involved in the emergency. B. Disposition Codes – When a Computer Aided Dispatch (CAD) incident (call) is closed, specific codes are required to complete the in cident. These codes indicate the officer’s findings and end result o f an inciden t. The Complaint Type of an incident tells the officer what the incident is init ially thought to be based on information available (this determines priority and response level) but when the 11.1, Page 2 officer finishes an incident the officer places the d isposition codes on the call that indicate the official outcome of a received call for service C. BOLO – A broadcast over all primary t alkgroups advising agency personnel to be on the lookout for described persons or things specified in the broadcast. D. BOLO Authority/Responsibility – The unit or agency who requests a BOLO be issued to coincide with the written report. E. Case Number – A number assigned to any call for service indicating a report will be written. F. CAD Event Number – A num ber assigned to every call for service, allowing for complete documentation of all calls for service. G. Communications – Winter Garden Police Department’s police dispatch center. H. Complaint Operator – The Telecommunicator that is responsible for answering the 911 and non -emergency lines and enters the caller’s information into the CAD system in order for a unit/officer to be dispatched. I. Dispatcher – The Telecommunicator that is responsible for dispatching a call for service and tracking the sta tus of the fiel d units/officers. J. FCIC – Florida Crime Information Center based in Tallahassee that networks statewide law enforcement information on persons, vehicle , and articles. k. Language Translation Lines – A service provided to assist personnel w ith the translation to various foreign languages. l. Metro Talkgroups – Talkgroups available on the county radio system, shared with all Orange County agencies and specified surrounding counties (Lake, Seminole, Polk and Osceola) , that allow patching capab ility for Orange County mutual aid responses while in Orange County. m. Minimum Traffic – Only radio transmissions necessary to complete the law enforcement mission are allowed. Radio traffic shall be kept as brief as possible. Miscellaneous communicatio n shall not occur. n. Missing Person – Any person whose temporary or permanent residence is in, or is believed to be in Florida, whose location has not been determined, and who is being reported missing to a law enforcement agency. o. Missing Adult – A mis sing person who is 18 years of age or older. p. Missing Child – A missing person who is under the age of 18 years. 11.1, Page 3 q. Mobile – A radio mounted in any agency vehicle capable of inter -agency and mutual aid communications. r. Mobile Computer Terminal (MCT) – A computer capable of wireless communication with agency computer systems. s. NCIC – National Crime Information Center that networks with all states. (Interfaced via FCIC). t. Patching – A feature in the radio consoles which allows users on different talkgroups or systems to be patched for seamless communications. It does not provide radio coverage to a field user beyond the range of the County radio system. u. Phase 2 or Phase Two – A location determined by utilizing the GPS data of cell phones. w. Portable – A hand -held radio capable of inter -agency and mutual aid communications. x. Primary Talkgroup – A talkgroup designated for uniform patrol operations and serviced by a dispatcher. y. Secondary Talkgroup – A talkgroup designated for conti nued operations resulting from a dispatched call. 4. Procedures A. Training 1. Winter Garden Police Communications is responsible for the police dispatching services for the Windermere Police Department. 2. Communications has complete access to local, state, and federal information systems. All members who utilize these systems shall comply with FCIC/NCIC regulations. 3. All operational aspects shall be in acco rdance with FCC procedures and requirements. 4. Communications is a limited access facility /building and is c ontrolled by either Communications personnel or electroni c card access. The building’s perimeter is also controlled by electronic card access, with the exterior 11.1, Page 4 area being monitored by closed circuit television. Cards are issued only to those personnel having authority to enter the facility unescorted. 5. After -hour access may be obtained throu gh the use of the phone system