Policy Text
University of California, San Francisco
Police Department General Orders
8.2 Communications: Operations
8.2.19 ECC Victim/Witness Procedures (Revised: 8/20/21 )
A. ECC personnel should always inquire whether an incident is in progress , just occurred or
if it is a past incident. If it is occurring at the moment, the dispatcher must ascertain what
type of police response is required. ECC personnel shall:
1. Exercise judgment in receiving and handling all incoming calls for emergency
(e.g., 9 -1-1, polic e, fire, medical) and routine services from the public.
2. Provide information to the public.
3. Provide victims/witnesses or general callers with appropriate information on
planned agency responses, which include:
a. Dispatching an officer to the scene
b. Connecting the caller with someone who can take a report or provide
assistance over the phone
c. Referring the caller to another agency.
B. If a victim or witness calls and requests information about the status of a case, he/she
should be referre d to the Investigations Unit or the originating officer.
C. If the caller wishes to report additional information about a case, an officer should be
dispatched to either respond to the person’s location or take a telephone report. ECC
personnel shall be r esponsible for ensuring that the information needed for re -contact is
accurate and complete.