Policy Text
University of California, San Francisco
Police Department General Orders
8.2 Communications: Operations
8.2.14 Abandoned 9-1-1 Calls (Revised : 5/31/23 )
A. An abandoned 9-1-1 call occurs when telephone contact has been made between a citizen
caller and the ECC but is cut short; i.e., the caller hangs up before speaking or is unable
to speak, the call has been disrupted by another individual or act of nature (power
outage ), etc.
B. In the event the caller hangs up, the Automatic Number Identification (ANI) and the
Automatic Location Identification (ALI) should display the phone number and physical
address of the call on the screen.
C. The dispatcher will then attempt to call back the number; if the dispatcher is unable to
make contact or in the event contact is made and at the discretion of the dispatcher, an
officer will be dispatched as a Code 2 call for service.
1. If no officer is available, Dispatch will notify the Watch Commander or TSD
Director of the pending call.
D. User Agency Responsibility
1. When an agency is notified of an abandoned 9-1-1 call, the decision to respond or
not is at the discretion of the Watch Commander. The ECC dispatcher will
provide as much detailed information as possible, per General Order 8.2.8, “Calls
for Service.”