Policy Text
University of California, San Francisco
Police Department General Orders
8.2 Communications: Operations
8.2.7 Misdirected Emergency Calls (Revised: 6/4/24 )
In the event the ECC receives a call for service for a different jurisdiction, the dispatcher shall
determine if the call is an emergency.
A. If the call is not an emergency, the caller will be given the correct jurisdiction’s phone
number.
B. If the call is an emergency, the call will be promptly transferred to the appropriate
jurisdiction. The dispatcher will remain on the line and introduce the call to the
jurisdiction's call -taker.