Policy Text
University of California, San Francisco
Police Department General Orders
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8.2 Communications: Operations
8.2.6 Emergency Contacts (Revised: 7/18/18)
A. The ECC has contact information and phone numbers for outside agencies and
organizations that are requested in the event of an emergency or urgent situation. ECC
dispatchers have access to these services by telephone.
B. Some of these agencies, followed by the situation for which they may be called, include ,
but are not limited to:
1. San Francisco Fire Department
a. All types of fires
b. Hazardous materials incid ents or possible situations
c. Mutual aid
d. Alarms
2. American Medical Response (AMR) and SFFD Rescue
a. Emergency and n on-emergency patient transport
b. Medical calls
c. Mutual aid
3. Towing s ervices
a. Tow services for Police Department vehicles and vehicles seized as
evidence ( towed by a specified agency)
b. Towing at the request of the owner of a disabled vehicle
4. Pacific Gas & Electric Company
a. Wires down or on fire
b. Poles down or damaged
5. Telephone systems company
a. Wires down
b. Poles damaged or knocked down
c. 9-1-1 line trace information
d. Directory assistance
e. Language interpreter assistance (AT&T)
6. Community Assessment and Referral Center (CARC)
a. Juvenile crisis intervention
b. Service integration and referral of arrested juveniles
7. Family Service Agency San Francisco
a. Children, Juveniles, and Families
b. Adult Services Division
c. Senior Services Division
d. Family Developmental Center
8. San Francisco Department of Public Works
a. Traffic signal malfunction, missing or damaged
b. Emergency street repairs
University of California, San Francisco
Police Department General Orders
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c. Adverse roadway conditions blocked roads (debris, etc.), high water
d. After hour water problems: turn off/on, floods, broken water mains
9. City and County of San Francisco desi gnated radio shop
a. Radio problems in the ECC
b. Repeater sites
c. General radio maintenance, handheld radios, mobile radios
10. Addi tional service providers including, but are not limited to:
a. Faculty Staff & Assistance Program (FSAP)
b. San Francisco Medical Examiner
c. CalTrans .
C. Emergency contact lists for campus facilities are maintained in the ECC and are used for
notification of problems to the principal investigator or proprietor.