Policy Text
University of California, San Francisco
Police Department General Orders
8.2 Communications: Operations
8.2.1 24-Hour Operation (Revised: 6/13/22 )
A. The UCSF Police Department’s ECC will operate 24 hours a day to provide continuous
radio communications with public safety personnel. I n the event of a console software
failure , dispatchers will utilize the MCD 5000 Handsets to transmit and receive calls. In
the event of a system failure , dispatchers can transmit locally on the consolettes .
B. 24-hour telephone service to the ECC is available to the public. If the 9 -1-1 telephone
switching system is interrupted, the San Francisco Department of Emergency
Management (SFDEM) may be contacted by a dispatcher so incoming calls can be re -
directed and received by the SFDEM. The ECC also has the capability to receive ca lls for
service from the hearing impaired.