Policy Text
University of California, San Francisco
Police Department General Order s
6.4 Public Information and Community Relations
6.4.9 Customer Satisfaction Survey (Revised: 2/10/20 )
The Crime Analyst shall complete a biennial customer satisfaction survey regarding Police
Department service. The Chief of Police may order additional surveys as necessary. A written
summary and analysis of survey results shall be prepared and provided to the Chief of Police .
The survey will includ e, at a minimum:
A. Overall agency performance
B. Overall competence of agency employees
C. Overall competence , attitude and behavior towards citizens of officers
D. Concern for safety and security within the community
E. Suggestions and recommendations for improving service to the community.