Policy Text
CATEGORY DATE ADOPTED LAST REVIEW NEXT REVIEW
3 01/24/2011 06/01/201 9 12/01/20 20
TUSTIN POLICE DEPARTMENT
STANDARD OPERATING PROCEDURES
SS454 - Call Taker Response for Traffic Hazards 1 SS454 CALL TAKER RESPONSE TO TRAFFIC HAZARDS
SS454.1 PURPOSE AND SCOPE
This procedure establishes guidelines for handling calls regarding traffic hazards.
SS454.1.2 ACCREDITATION STANDARDS
This procedure pertains to the following CALEA Standards: N/A
This p rocedure pertains to the following General Orders: N/A
SS454.2 PROCEDURE
A traffic hazard can be any of the following:
a) A vehicle stalled in traffic lanes ;
b) An object in the roadway ;
c) A substance (i.e. wet or dry concrete, sand, oil, etc.) on the surface of the road ;
d) Flooding ; and/or
e) Malfunctioning traffic signals .
SS454.2.1 CALL TAKING
The call taker should determine the following information from the reporting party:
a) Ask the location of the hazard, address/cross streets ;
b) What type of hazard are they reporting ;
c) If it involves a vehicle, ascertain a vehicle description and license plate if known. If given
a plate, run it through CLETS ;
d) Enter the call using the call ty pe “909T ”.
SS454.2.2 DISPATCHING THE CALL
Dispatch a Police Services Officer to handle the call. If a PSO is not available dispatch an
officer .