Policy Text
CATEGORY DATE ADOPTED LAST REVIEW NEXT REVIEW
4 01/24/2011 06/01/20 19 06/01/2021
TUSTIN POLICE DEPARTMENT
STANDARD OPERATING PROCEDURES
SS450 - Call Taker Response to Traffic Collisions 1 SS450 CALL TAKER RESPONSE TO TRAFFIC COLLISIONS
SS450.1 PURPOSE AND SCOPE
This procedure establishes guidelines for handling calls regarding traffic collisions .
SS450.1.1 ACCREDITATION STANDARDS
This Procedure pertains to the following CALEA Standards: N/A
This Procedure relates to the following General Orders: §502
This procedure pertains to the following Standard Operating Procedure: CP502
SS450.2 PROCEDURE
The Police Department does not take traffic collision reports for non -injury accidents that occur
on private property. We will dispatch a unit if they request assistance in the exchange of
information or if there is a dispute between the parties involved .
SS450.2.1 CALL TAKING
a) Ask the caller where the collision occurred. If it is in front of a business or address,
obtain the business name or address. If not known , obtain the cross streets.
b) Ask if there are any injuries
c) Enter the call for service as “ 901” if injuries are unknown, “ 901T ” for confirmed injuries or
“902T ” if non injury.
d) If there are injuries, contact OCFA to respond and note it in the CAD comments.
e) How many vehicles are involved and descriptions of the vehicles
f) What type of accident? Vehic le vs. vehicle, vehicle vs. pedestrian, vehicle vs. bicycle?
g) If the collision is non -injury, find out if the vehicles are blocking the roadway.
h) Did the caller witness the accident? If so, be sure to get their name and contact number
and note it in the CAD comments.
i) If the accident involved a school bus and there are children on the bus, notify the
California Highway Patrol to respond for the report.
SS450.3.1 DISPATCHING THE CALL
a) If this is an injury accident, dispatch a patrol unit “code 3” along with a traffic officer to
take the report. If no traffic officer is available, dispatch at least two patrol officers to
the location and additional if needed for traffic control.
b) If this is an accident where injuries are unknown, dispatch a minimum of two officers
(traffic officer if available) “code 1” to the location and additional if needed for traffic
control.
CATEGORY DATE ADOPTED LAST REVIEW NEXT REVIEW
4 01/24/2011 06/01/20 19 06/01/2021
TUSTIN POLICE DEPARTMENT
STANDARD OPERATING PROCEDURES
SS450 - Call Taker Response to Traffic Collisions 2 c) If this is a non -injury traffic collision, dispatch a traffic officer, PS O, or a patrol officer
if traffic or PSO are not available. Dispatch additional units if needed for traffic
control or if the vehicles are blocking the roadway.