Policy Text
CATEGORY DATE ADOPTED LAST REVIEW NEXT REVIEW
3 1/24/2011 06/01/201 9 12/01/20 20
TUSTIN POLICE DEPARTMENT
STANDARD OPERATING PROCEDURES
SS334 - Dispatch Collateral Duties 1 SS334 DISPATCH COLLATERAL DUTIES
SS334.1 PURPOSE AND SCOPE
This procedure establishes guidelines for a rotational collateral duty schedule for
Communications Officers.
SS334.1.2 ACCREDITATION STANDARDS
This procedure pertains to the following CALEA Standards:
This p rocedure pertains to the following General Orders:
SS334.2 9-1-1 CUT OVER/ALARM TESTI NG
Call Station 18
(Sheriff's Dept.) to
ask them to "cut
over" and take all
incoming TPD 911
calls.
Wait two minutes,
then call 911.
Did a Station 18
dispatcher answer
the call?
Advise them it was
a test and that they
can switch back
over to normal 911
operation.
Write the date of
the successful test
on the log sheet
and turn it in to a
Lead Dispatcher.Call back Station 18
to ensure they had
flipped the switch.
Call 911 again.
Did Station 18
answer?
Call back Station 18
and your Supervisor
to advise them the
"cut over" switch is
NOT working.Yes! No!
YES!
NO!
OI
CATEGORY DATE ADOPTED LAST REVIEW NEXT REVIEW
3 1/24/2011 06/01/201 9 12/01/20 20
TUSTIN POLICE DEPARTMENT
STANDARD OPERATING PROCEDURES
SS334 - Dispatch Collateral Duties 2 SS334. 3 INTERNAL ALARM TESTS
SS334.3 .1 FRONT COUNTER PANIC ALARM
Activate the Panic Alarm by depressing one of the red buttons located beneath the counter and
desks in the Front Counter area of the Police Department.
A high-pitched audible alarm being heard throughout the station indicates the alarm works
properly.
Reset the alarm by obtaining the appropriate key from the left -most cabinet beneath the
counter, inserting it into the key hole next to the red -button that was depressed and turning it in
a clock -wise motion.
Note the date and result of the test onto the alarm log sheet and turn it in to a Communications
Lead.
SS334. 3.2 SALLY PORT AND CELLS AREA “KICK PLATE” ALARMS
Activate the “kick plate” alarm in the “Sally Port” area by kicking one of the silver steel plates
located at app roximately knee height along the walls of the Sally Port.
A loud audible alarm will sound throughout the station indicating the alarm is working
appropriately.
The alarm can then be reset by depressing the white “reset” button located on the blue box
beneath the monitor of Dispatch Station #2 in the back right corner of the Dispatch Room.
Repeat these steps in the “Cells” area of the Police Department and note the result for both
tests on the Alarm Log sheet and turn it in to a Communications Lead.
SS33 4.3.3 CITY MANAGER’S OFFICE
Telephone the City Manager’s office (weekdays only) and request they activate the panic alarm
by pressing the red button located in the office located in the desks of both the Executive
Secretary and the Executive Officer.
A loud audible alarm should be heard from each individual Dispatch Station through the
“Velocity” system and live footage from the City Manager’s Office should automatically appear
on the large camera monitor on the south wall of the Dispatch Center.
The alarm can be reset by locating the key in the upper right hand drawer of the Executive
Secretary’s desk , putting it in the key hole next to the red button that had been depressed and
turning it in a clockwise motion.
CATEGORY DATE ADOPTED LAST REVIEW NEXT REVIEW
3 1/24/2011 06/01/201 9 12/01/20 20
TUSTIN POLICE DEPARTMENT
STANDARD OPERATING PROCEDURES
SS334 - Dispatch Collateral Duties 3 Note the date and result of the tes t onto the alarm log sheet and turn it in to a Communications
Lead.
SS334.3 .4 FINANCE DEPARTMENT
Telephone the Finance Department (weekdays only) and request they activate the panic alarm
by depressing one of the three red buttons located beneath the counter of the Finance Section.
A loud audible alarm should be heard from each individual Dispatch Station through the
“Velocity” system and live footage from the Finance Counter should automatically appear on the
large camera monitor on the south wall of the Dispatch Center.
The alarm can be reset by locating the key hung in the “Vault/Storage Room” area, putting it in
the key hole next to the red button that had been depressed and turning it in a clockwi se motion.
Note the date and result of the test onto the alarm log sheet and turn it in to a Communications
Lead.
SS334.3 .5 HUMAN RESOURCES DEPARTMENT
Telephone the Human Resources Department (weekdays only) and request they activate the
panic alarm by d epressing the red button located beneath the front counter .
A loud audible alarm should be heard from each individual Dispatch Station through the
“Velocity” system and live footage from the Human Resources counter should automatically
appear on the larg e camera monitor on the south wall