3515488

General Order B -88 Page 1 of 2 Use of TurboCourt PC TEMPLE TERRACE POLICE DEPARTMENT GENERAL ORDER EFFECTIVE DATE : 07-16-2024 FILE INDEX NO. : B-88 SUBJECT: Use of TurboCourt PC for Domestic Violence Injunctions INDEX AS: Same as Above RESCINDS: REVISES: DATE REVISED : DISTR IBUTION : Sworn and Communications Members I. PURPOSE: This general order establishes procedures for utilizing the TurboCourt PC at the Temple Terrace Police Department to assist domestic violence victims in preparing and filing online court forms for injunc tions for protection (restraining orders). II. SCOPE: All sworn and commun ications members III. DISCUSSION: The Temple Terrace Police Department has partnered with the Hillsborough County Clerk of Court & Comptroller Office to offer TurboCourt services. TurboCou rt provides domestic violence victims the option to prepare and file online court forms for injunctions for protection without the assistance of a lawyer. This service ensures that victims have immediate access to legal resources, enhancing their safety an d well -being. IV. DEFINITIONS : A. TurboCourt : An online service offered by the Hillsborough County Clerk of Court and Comptroller that allows domestic violence survivors to prepare and file court forms for injunctions for protection. This service is available wi thout the need for a lawyer and is designed to be accessible and user -friendly. B. Filer: An individual who utilizes the TurboCourt PC at the Temple Terrace Police Department to prepare and file online court forms for injunctions for protection (restraining o rders) due to domestic violence. V. PROCEDURE: A. The TurboCourt PC is locate d on the first floor of city hall in the community engagement room. General Order B -88 Page 2 of 2 Use of TurboCourt PC B. Filers can access the system Monday through Friday from 8:00 A.M. to 10:00 P .M. and on Saturdays from 8:30 A.M. to 4 :30 P .M. C. Prior to initiating the filing: a. The responding patrol officer should advise the filer to have their driver's license, passport, or state identification ready before starting their TurboCourt session. b. Inform the filer that it is important to answer each question fully and accurately. There is a thirty (30) minute timeo ut, so they should press the save button often. D. For filing questions (Monday through Friday, 8 am to 5 pm), contact 813 -276-2029 extension 4356. For technical issues, email Servicedesk@hillsclerk.com and copy DomesticViolence@hillsclerk.com . E. Officer Responsibilities: a. If a filer arrives at the police department seeking an injunction for protection, an officer will escort them to the community engagement room. b. Officers will stand by while the filer utilizes the TurboCourt PC to assist with any questions and maintain security. c. The officer shall inform dispatch that they are not available fo r calls and remain at the station while the filer is in the building. At no time is a filer to be left alone in the building. d. The filer must print the completed document and take it to the George Edgecomb Courthouse for notarization and filing. e. Ensure the filer logs out of TurboCourt and verify that no damage occurred to the computer or the room before escorting them out of the building. VI. Special Considerations: A. TurboCourt services are also available at multiple locations, including the George Edgecomb Cour thouse, Plant City Police Department, Hillsborough County Sheriff's Office Substations, and Tampa Police Department Substations. By Order of the Chief of Police: Kenneth R. Albano