Policy Text
Revisions or additions are highlighted 1 (08/28/2017) ST. PETERSBURG POLICE DEPARTMENT
GENERAL ORDER
Subject: ELECTRONIC MESSAGING NOTIFICATION SYSTEMS
Index as: Automated Telephone Message System ReadyOp
Call Back System Return to Work
Message System, Telephone Alerts Social Media
Public Safety Notification System Telephone Alert Messaging System
Accreditation Standards: 46.1.3, 46.1.10
Cross Reference: G.O. III-22, Emergency Mobilization Plan
G.O. III- 24, Disaster Operations Plan
SPPD Department Operation Plan 2017
Replaces: Automated Telephone Message System (November 2, 2015)
This Order consist s of the following sections:
I. Purpose
II. Public Safety Notification System
III. ReadyOp
IV. Social Media
I. PURPOSE
This order describes the functions of the Department’s electronic messaging notification systems and establishes the policy
and responsibilities for their operation.
II. PUBLIC SAFETY NOTIFICATION SYSTEM
In efforts to deliver public safety notifications and awareness, the Department may utilize and/or contract with private
companies to provide this service. The current provider and use procedures are provided in Attachment A.
III. READYOP
A. ReadyOp (by Collabria) is an Internet based automated message and notification system used primarily to notify
employees of a mobilization, aka “Return to Work.”
1. The system is activated via a computer with Internet access to include a Smartphone, or tablet device.
B. Use of the System
1. Use of the system shall be limited to notifications involving Chief’s Staff, SWAT call up, and employee
mobilization notifications.
2. The system can be utilized for certain City sponsored special events to aide in mass communications needs .
DATE OF
ISSUE EFFECTIVE DATE NUMBER
August 2017 Immediately II-36
Distribution: All Employees
General Order II -36
Revisions or additions are highlighted 2 (08/28 /2017 ) C. Authorized Users
1. ReadyOp has two levels of authorized users:
a. System Administrator – A member of the Information and Technology Services Division who is responsible
for:
1) Overseeing and maintaining all records related to the system.
2) Serving as the liaison between the Department and the vendor for support related issues.
3) Maintaining a list of employees authorized to use the system.
4) Maintaining the employee roster.
b. System User – Department personnel who have been trained and authorized to access the system for the
purpose of a mobilization and/or staff notification. The system user is responsible for:
1) Generating voice alert announcements.
2) Generating Chief’s Staff text message notifications.
3) SWAT alert/call up notif ications.
4) Employee notifications, to include mobilization notifications.
D. ReadyOp Procedures
1. ReadyOp Notification
a. Department employees may be recalled and/or provided important information via a secure voice message.
b. The notification will originate from 727-551-3500. It is recommended that employees create a “Contact” in
their cell phone n amed “Emergency Notification”. Employees may also elect to add their payroll number to the contact name,
i.e., “Emergency Notification 12345.”
2. Notification Procedures
a. The ReadyOp Alert System will notify the employee with the following message:
1) “You have an important message from the St. Petersburg Police Department Alert System. To listen to
the message, enter your payroll number followed by the # sign.”
2) The message wi ll then play
3) After the message has played, the system will state: “To acknowledge you have received this message,
press 1”
4) To replay this message, press 2
5) Once the message is acknowledged, the system will state: “Thank you, your response has been
received.”
b. **Please note: unless 1 is pressed, the system will continue to call the employee’s “Return to Work”
number until the message is successfully acknowledged.
3. Department employees may be contacted with important information via the City e -mail system from CommCtr -
City of St. Pete Police Department . No action is required to receive the message and the employee should not reply to
this e -mail.
4. Authorized employee s may receive select notifications (example a SWAT call up) via text message from
CommCtr 727 -483-5221 . Employees who receive these notifications shall reply via text message and include
status/response information.
5. SWAT members may receive notifications via text message from the SWAT Commander 727 -231-5394 .
Employees who receive these notifications shall reply via text message and include status/response information.
IV. SOCIAL MEDIA
A. System Description
1. Social media is an Internet -based application that allows for the creation and exchange of user -generated
content. Social media includes but is not limited to Facebook, Twitter, Instagram, YouTube, and Google .
2. The system can be activated via computer, laptop, tablet, phone, or other mobile device.
General Order II -36
Revisions or additions are highlighted 3 (08/28 /2017 ) B. System Administrator Responsibilities
1. The System Administrator shall be designated by the Manager, Community Awareness Division and shall
primary responsibility for overseeing any issues related to the use of the system.
2. The System Administrator shall keep all records related to the use of the system as required by Florida Public
Records Laws, Chapter 119.
3. The System Administrator shall also designate a backup administrator who will oversee the system in the
absence of the Administrator.
C. Use of the System
1. User – A Department employee, unit, section or division who have been trained and authorized to access
the