Policy Text
Instructional Order V.5:37
Revisions or additions are highlighted 1 (07/21/2023 )
ST. PETERSBURG POLICE DEPARTMENT
INSTRUCTIONAL ORDER
Subject: COMMUNITY ASSISTANCE AND LIFE LIAISON (CALL) PROGRAM
Index as: CAD Computer -Aided Dispatch (CAD)
CALL Gulf Coast Jewish Family and Community Services
CALL Contact Form (Gulf Coast JFCS)
CALL Program Manager Gulf Coast JFCS
CALL Referral Form High Utilizers of Service
CALL Status PATH
Clinical Shift Supervisor Police Assisting the Homeless (PATH)
Community Assistance and Life Liaison (CALL) Request for Service Priorities
Community Navigator
Accreditation Standards: 41.2.7
Cross Reference : USB SOP I-36, Police Assisting the Homeless Unit (PATH)
ECD SOP II-01, Dispatch Priorities
ECD SOP II-03, Alternate Response
Replaces: I.O. V.5:37 Community Assistance and Life Liaison (CALL) Program (March 5, 2021)
This Order establishes guidelines for the operation of the Community Assistance and Life Liaison Program (CALL), a
partnership program between the St. Petersburg Police Departme nt and the subcontracted provider, Gulf Coast Jewish Family
and Community Services (Gulf Coast JFCS). It consists of the following sections:
I. Purpose
II. Policy
III. Definitions
IV. Eligible Categories for Community Assistance and Life Liaison Services
V. Requests for Service
VI. Emergency Communications Center Procedures
I. PURPOSE
A. This Order describes the procedures, policies, and guidelines for the operation of the Community Assistance and Life
Liaison (CALL) Program. The program involves contracted human service professionals who are notified to respond to selected
eligible call types that are reviewed and triaged by the Emergency Communications Center. These specific calls are assessed
and determined at onset to be noncriminal and nonviolent in nature.
B. CALL’s purpose is to reduce the amount of nonviolent and noncriminal calls for service that involve a law enforcement
response and reduce the number of repeat calls for service from identified high utilizers of service.
II. Policy
A. As a contracted program, CALL provides a non -law enforcement -led response to nonviolent and noncriminal calls for
service. CALL does not respond to criminal incidents; nor do they respond to the initial scene of a drug overdose or an
intoxication request for service.
DATE OF
ISSUE EFFECTIVE DATE NUMBER
March 2021 Immediately V.5:37
Distribution: All Employees
Instructional Order V.5:37
Revisions or additions are highlighted 2 (07/21/2023 ) B. CALL responds to predetermined Priority 2, 3 or 4 calls for service.
C. The CALL Program is available seven (7) days per week
D. CALL operates a dedicated resource number for clients served that is available twenty -four (24) hours per day, seven
(7) days per week.
III. DEFINITIONS
A. CALL Contact Form – A form on CARS and the Emergency Communications Division’s Home page which Emergency
Communications Supervisors utilize to provide call note inform ation to the CALL team. A Navigator on the CALL team may
contact the Emergency Communications Division to add information to the initial Contact form in the “remarks” section.
B. CALL Program Manager – Manages the CALL program and serves as liaison with S PPD and community partners.
Additionally, provides an in -person response and conducts mental health and substance abuse assessments as needed.
C. CALL Referral Form – A form on CARS that Officers may complete to initiate a referral to the CALL program for follow -
up conta ct/services. CALL Referral Information Form (Officers)
D. Clinical Shift Supervisor – This role provides supervision to the Community Navigators, provide an in -person response,
and conduct mental health and substance abuse assessments as needed.
E. Commu nity Assistance and Life Liaison (CALL) Program – A contracted human service program providing a non - law
enforcement -led response to nonviolent and noncriminal calls for service. These calls for service involve behavioral health and
quality of life relate d issues. CALL provides appropriate human services and professionally licensed personnel to respond,
assess and plan for the individual who was the subject of the request for service.
F. Computer -Aided Dispatch (CAD) – A data repository and collection sys tem which enables a Public Safety
Telecommunicator (PST) to enter the nature of a call which automatically assigns a dispatch priority number for initial calls for
service.
G. Community Navigator – This role provides the initial response to calls for serv ice in the field. The in -person response
may include counseling, referral, and linkage to resources. The Community Navigator will also maintain contact with the clien t
through follow -up and coordination of services.
H. Gulf Coast Jewish Family and Communi ty Services (Gulf Coast JFCS) – Contracted provider that manages CALL
services. Gulf Coast staffing includes Community Navigators ; Shift Supervisors , Assistant Program Director, and Program
Director .
I. High Utilizer s of Service – Individuals who frequently request emergency or non -emergency services.
J. Police Assisting the Homeless (PATH) Unit – Provides outreach services to assist homeless individuals within the
City.
K. Request for Service Priorities –
1. Prior ity 2