Policy Text
Page 1 of 24 AGENCY: PART 5. POST FIELD TRAINING MODEL FIELD TRAINING PROGRAM GUIDE – VOLUME 2 DATE: SECTION 15 Tactical Communication/Conflict Resolution 15.1 – 15.4 COMPETENCY REQUIREMENTS Contents 15.1 Tactical Communications 15.2 Handling Disputes (General) 15.3 Civil Disputes 15.4 Repossessions List of Subtopics Attestation Instructions to Administrators Instructions to FTOs Note to Administrators In order for POST to review and approve your agency’s Field Training Guide, you MUST submit the following electronic files: 1) The POST FTP Approval Checklist (Form 2-230) 2) Your department’s Policy & Procedure Manual 3) Your completed Guide (Volumes 1 & 2), including ALL competency requirements covered in Part 5, Sections 1–18.
FIELD TRAINING PROGRAM GUIDE – VOLUME 2 PART 5. POST FIELD TRAINING MODEL
5.15 Tactical Communication/Conflict Resolution Page 2 of 24 LIST OF SUBTOPICS 15.1 TACTICAL COMMUNICATION 15.1.01 Verbal and Nonverbal Cues 15.1.02 Benefits of Tactical Communication 15.1.03 Demonstration of Tactical Communication 15.1.04 Deflection Techniques 15.1.05 Five-Step Process for Generating Voluntary Compliance 15.2 HANDLING DISPUTES (GENERAL) 15.2.01 Basic Responsibilities at the Scene of a Dispute 15.2.02 Social Service Organizations 15.2.03 Inherent Dangers to Officers 15.2.04 Separating Parties in a Dispute 15.2.05 Private Person Arrest Procedures 15.2.06 Use of Different Techniques 15.2.07 Handling a Dispute Situation 15.3 CIVIL DISPUTES 15.3.01 Agency Policy on Landlord-Tenant Disputes 15.3.02 California Law and Agency Procedures Regarding Landlord-Tenant Disputes 15.3.03 Agency Policy on Labor-Management Disputes 15.3.04 Policing Problems During Labor-Management Disputes 15.3.05 Small Claims Court 15.3.06 Handling a Civil Dispute 15.4 REPOSSESSIONS 15.4.01 Rules and Agency Policy Regarding Repossessions
FIELD TRAINING PROGRAM GUIDE – VOLUME 2 PART 5. POST FIELD TRAINING MODEL
5.15 Tactical Communication/Conflict Resolution Page 3 of 24 SECTION 15 TACTICAL COMMUNICATION/CONFLICT RESOLUTION CHECK ONE ONLY: PHASE 1 PHASE 2 PHASE 3 PHASE 4 PHASE 5 Trainee FTO 15.1 TACTICAL COMMUNICATION 15.1.01 Verbal and Nonverbal Cues The trainee shall discuss how tactical communication involves both professional demeanor and words (verbal and nonverbal cues). Reference(s): Case # (If applicable) Incident # Received Instruction Competency Demonstrated How Demonstrated? Remedial Training How Remediated? Signature Date Signature Date Signature Date FTO: Field Perform Role Play Written Test Verbal Test Field Perform Role Play Written Test Verbal Test Trainee: Comments: Additional Information: 15.1.01 Part A - Reference Agency Policies/Procedures, if applicable (600 characters maximum) N/A 15.1.01 Part B - Agency Training Details (field will expand automatically)
FIELD TRAINING PROGRAM GUIDE – VOLUME 2 PART 5. POST FIELD TRAINING MODEL
5.15 Tactical Communication/Conflict Resolution Page 4 of 24 15.1.02 Benefits of Tactical Communication The trainee shall identify and explain the benefits of tactical communication, including: A. Enhanced safety (reduced likelihood of physical confrontation and injury) B. Enhanced professionalism (decreased citizen complaints, personal and professional stress, and civil liability) Reference(s): Case # (If applicable) Incident # Received Instruction Competency Demonstrated How Demonstrated? Remedial Training How Remediated? Signature Date Signature Date Signature Date FTO: Field Perform Role Play Written Test Verbal Test Field Perform Role Play Written Test Verbal Test Trainee: Comments: Additional Information: 15.1.02 Part A - Reference Agency Policies/Procedures, if applicable (600 characters maximum) N/A 15.1.02 Part B - Agency Training Details (field will expand automatically)
FIELD TRAINING PROGRAM GUIDE – VOLUME 2 PART 5. POST FIELD TRAINING MODEL
5.15 Tactical Communication/Conflict Resolution Page 5 of 24 15.1.03 Demonstration of Tactical Communication The trainee shall demonstrate an ability to perform in a calm, professional demeanor while de-escalating hostilities or conflicts (i.e., without resorting to physical violence). Reference(s): Case # (If applicable) Incident # Received Instruction Competency Demonstrated How Demonstrated? Remedial Training How Remediated? Signature Date Signature Date Signature Date FTO: Field Perform Role Play Written Test Verbal Test Field Perform Role Play Written Test Verbal Test Trainee: Comments: Additional Information: 15.1.03 Part A - Reference Agency Policies/Procedures, if applicable (600 characters maximum) N/A 15.1.03 Part B - Agency Training Details (field will