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Policy 702Santa Ana Police Department Custody Manual Copyright Lexipol, LLC 2025/04/15, All Rights Reserved. Published with permission by Santa Ana Police Department***DRAFT*** Non-Emergency Health Care - 1Non-Emergency Health Care 702.1 PURPOSE AND SCOPE This policy establishes a daily triage system of incarcerated person requests for health care services to ensure that the health needs of the population are addressed properly and in a timely manner. 702.2 POLICY It is the policy of this department to provide daily access to qualified health care professionals in order for incarcerated persons to request medical services (15 CCR 1200). All health care requests will be documented, triaged, and referred appropriately by medical staff. Qualified health care professionals will conduct sick call and clinics for health care services on a scheduled basis to ensure a timely response to requests for medical services (15 CCR 1211). The Responsible Physician, in coordination with the Jail Administrator or the authorized designee, is responsible for developing a process that includes: (a)A process for incarcerated persons to request health services on a daily basis. (b)A priority system for health care services to acquire and address requests for routine health care, and for urgent or emergent injuries, illnesses, and conditions. (c)Making health care request forms available in each housing unit and to all incarcerated persons upon request. (d)A system in which health care requests are documented, triaged, and referred appropriately. (e)Restrictions that prohibit non-health services personnel from diagnosing or treating an illness. 702.3 HEALTH CARE REQUESTS During the collection of health care requests from incarcerated persons, care should be taken to protect the confidentiality of the person and the nature of the health issue. The requests shall be triaged to determine the priority of need and the proper place for health care to be delivered. Incarcerated persons will be instructed on how to obtain medical services during the orientation process and in the incarcerated person handbook. Incarcerated persons shall submit a medical request form to the nurse. Medical request forms should be available in languages representative of the population. Incarcerated persons who communicate in a language not available in printed form shall have access to interpreter services. Incarcerated persons with disabilities should be provided with appropriate assistance or accommodation to ensure they are able to request health care services. Santa Ana Police Department Custody Manual Non-Emergency Health Care Copyright Lexipol, LLC 2025/04/15, All Rights Reserved. Published with permission by Santa Ana Police Department***DRAFT*** Non-Emergency Health Care - 2702.4 TRIAGE OF HEALTH CARE REQUESTS Qualified health care professionals shall perform a daily triage. Sick call shall be available to incarcerated persons at least five days a week and shall be performed by a qualified health care professional. Other qualified health care professionals should schedule incarcerated persons in need of specialized treatment for the next available providers' clinic. The frequency and duration of sick call should be sufficient to meet the needs of the incarcerated person population but should be conducted at least weekly by a qualified health care professional. If an incarcerated person's custody status precludes attendance at sick call, arrangements shall be made to provide sick call services in the place of the person's detention (15 CCR 1211).