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Policy 701Santa Ana Police Department Custody Manual Copyright Lexipol, LLC 2025/04/15, All Rights Reserved. Published with permission by Santa Ana Police Department***DRAFT*** Access to Health Care - 1Access to Health Care 701.1 PURPOSE AND SCOPE The provision of adequate health services in a custody setting is a constitutional right afforded to all incarcerated persons. The purpose of this policy is to provide custody personnel and qualified health care professionals with a process to inform newly booked incarcerated persons of the procedure to access health care services and how to use the grievance system, if necessary. 701.2 POLICY It is the policy of this department that all contract incarcerated persons, regardless of custody status or housing location, will have timely access to a qualified health care professional and receive a timely professional clinical judgment and appropriate treatment. The Santa Ana Police Department facility will provide medical, dental, and mental health services as necessary to maintain the health and well-being of contract incarcerated persons to a reasonable and socially acceptable standard (15 CCR 1200 et seq.; 15 CCR 1208). 701.3 ACCESS TO CARE Incarcerated person medical requests will be evaluated by qualified health care professionals. Health care services will be made available to contract incarcerated persons from the time of admission until they are released. Timely access to services will be provided within seven days of request. Information regarding how to contact the medical staff will be posted in all incarcerated person housing areas (15 CCR 1200 et seq.; 15 CCR 1208). Medications and community health resources and referrals may be provided upon request when the incarcerated person is released. Unreasonable barriers shall not be placed on an incarcerated person's ability to access health services. Health care that is necessary during the period of confinement shall be provided regardless of an incarcerated person's ability to pay, the size of the facility, or the duration of the incarcerated person's incarceration. Such unreasonable barriers include: •Punishing incarcerated persons for seeking care for their health needs. •Deterring incarcerated persons from seeking care for their health needs by scheduling sick call at unreasonable times. All routine requests for medical attention shall be promptly routed to a qualified health care professional. Any incident of an incarcerated person refusing medical treatment or causing a disruption in the delivery of health care services shall be documented in an incident report or inmate note. 701.4 HEALTH CARE GRIEVANCES Custody personnel should authorize and encourage resolution of incarcerated person complaints and requests on an informal basis whenever possible. Santa Ana Police Department Custody Manual Access to Health Care Copyright Lexipol, LLC 2025/04/15, All Rights Reserved. Published with permission by Santa Ana Police Department***DRAFT*** Access to Health Care - 2Incarcerated persons will be informed of the grievance process during incarcerated person orientation. The grievance process is also explained in the incarcerated person handbook, which all incarcerated persons receive and which they should have additional access to in their housing units. Grievances will be handled in accordance with the Incarcerated Person Grievances Policy (15 CCR 1073(a)). Custody personnel should minimize technical requirements for grievances and allow incarcerated persons to initiate the grievance process by briefly describing the nature of the complaint and the remedy sought. Incarcerated person grievances regarding health care issues will be investigated by an uninvolved member of the medical staff. If no such person is available or does not exist, an outside peer should be sought to investigate the grievance. The incarcerated person should be provided with a written response in accordance with the schedule set forth in the Grievances Policy. Responses to incarcerated person grievances should be based on the community standard of health care. Copies of grievances and the facility's response shall be sent to the Jail Administrator or designee, who, in consultation with the Responsible Physician, shall serve as the final authority in response to all incarcerated person grievances. If an incarcerated person is not satisfied with the response, the incarcerated person may appeal the grievance as outlined in the Incarcerated Persons Grievances Policy.