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Policy 1009Santa Ana Police Department Custody Manual Copyright Lexipol, LLC 2024/07/05, All Rights Reserved. Published with permission by Santa Ana Police Department***DRAFT*** Telephone Access - 1Telephone Access 1009.1 PURPOSE AND SCOPE This policy establishes guidelines for permitting incarcerated persons to access and use telephones. 1009.2 POLICY The Jail will provide access to telephones for use by incarcerated persons consistent with federal and state law. The Jail Administrator or the authorized designee shall develop written procedures establishing the guidelines for access and usage (15 CCR 1067). 1009.3 PROCEDURE Incarcerated persons housed in general population will be permitted reasonable access to telephones for collect, debit, or prepaid calls unless such access may cause an unsafe situation for the facility, staff, or other incarcerated persons. The Jail Administrator shall ensure a notice is conspicuously posted near the phones, informing incarcerated persons that non-attorney calls will be monitored and recorded. Incarcerated persons are not permitted to receive telephone calls. In the event of a facility emergency, or as directed by the supervisor or the Jail Administrator, all telephones may be deactivated. For security reasons, incarcerated persons who are awaiting transport to a location outside the facility or release to another agency are not permitted to use the telephones. Teletypewriter or other communication devices (e.g., videophones, third-party communications assistant) will be made available to persons who are known to have hearing or speech impairments to allow them equivalent telephone access as those without these disabilities (15 CCR 1067). Jail staff should monitor telephone use to ensure incarcerated persons have reasonable and equitable access and that the rules of use are observed. Any incarcerated persons refusing to cooperate with the telephone rules may have their call terminated, telephone privileges suspended, and/or incur disciplinary action. Requirements relating to the use of telephones during booking and reception are contained in the Reception Policy. 1009.4 USE OF TELEPHONES IN HIGH-SECURITY OR ADMINISTRATIVE SEPARATION HOUSING Incarcerated persons who are housed in high-security or administrative separation may use the telephone in the dayroom during the time allocated for the incarcerated person to utilize that space. If portable telephones are available in the facility, persons who are housed in high-security or administrative separation units may have reasonable access to the portable telephones. Santa Ana Police Department Custody Manual Telephone Access Copyright Lexipol, LLC 2024/07/05, All Rights Reserved. Published with permission by Santa Ana Police Department***DRAFT*** Telephone Access - 21009.5 FREE TELEPHONE CALLS The Jail Administrator may designate certain call destinations as free calls, based on the needs of the incarcerated population and to facilitate certain reporting needs. If a supervisor determines there is a legitimate need for a free telephone call for a specific incarcerated person, the supervisor may authorize such telephone number to be programmed as "free" for a designated time period. Calls placed by incarcerated persons from a facility telephone shall be approved in advance by a supervisor and shall be dialed by a staff member. A staff member must visually observe calls made from a facility phone for the entire duration of the call. Such a call may be recorded to the same extent authorized for regular incarcerated person calls. 1009.6 ATTORNEY-CLIENT TELEPHONE CONSULTATION Throughout the period of custody, whether the incarcerated person has been charged, tried, convicted, or sentenced, reasonable and non-recorded telephone access to an attorney shall be provided in accordance with the Access to Courts and Counsel Policy. 1009.7 TELEPHONE CONTRACTS AND CHARGES The Jail Administrator or the authorized designee is responsible for ensuring that rates charged to incarcerated persons do not exceed Federal or State regulatory limits and that incarcerated persons are afforded a range of feasible calling options.