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Policy 312Santa Ana Police Department Custody Manual Copyright Lexipol, LLC 2024/03/19, All Rights Reserved. Published with permission by Santa Ana Police Department***DRAFT*** Volunteer Program - 1Volunteer Program 312.1 PURPOSE AND SCOPE It is the policy of this department to use qualified volunteers to assist in the daily operation through their contribution of services to the incarcerated person and the families of incarcerated persons, and to serve as a link between the facility and the community. Volunteers are intended to supplement and support, rather than supplant, correctional officers and other personnel. Volunteers can be an important part of any organization and are proven to be a valuable asset to corrections institutions. 312.1.1 DEFINITION OF VOLUNTEER An individual who performs a service for the Department without promise, expectation or receipt of compensation for services rendered. This may include unpaid chaplains, interns and persons providing administrative support. 312.2 VOLUNTEER PROGRAM MANAGEMENT 312.2.1 PROGRAM COORDINATOR The program coordinator shall be appointed by the Jail Administrator. The function of the program coordinator is to provide a central coordinating point for effective program management within the Department, and to direct and assist staff and volunteer efforts to provide more productive services. The program coordinator should work with other Department staff on an ongoing basis to assist in the development and implementation of volunteer positions. The program coordinator or the authorized designee shall be responsible for: (a)Developing and maintaining a volunteer recruiting plan. (b)Developing and maintaining a handbook that minimally identifies expectations and the lines of authority, responsibility and accountability for the various volunteer assignments. (c)Recruiting, selecting and training qualified volunteers for various positions. (d)Facilitating the implementation of new volunteer activities and assignments. (e)Maintaining records for each volunteer. (f)Tracking and evaluating the contribution of volunteers. (g)Maintaining a record of volunteer schedules and work hours. (h)Completion and dissemination as appropriate of all necessary paperwork and information. (i)Planning periodic recognition events. (j)Administering discipline when warranted. (k)Maintaining liaison with other community programs that use volunteers and assisting in community efforts to recognize and promote volunteering. Santa Ana Police Department Custody Manual Volunteer Program Copyright Lexipol, LLC 2024/03/19, All Rights Reserved. Published with permission by Santa Ana Police Department***DRAFT*** Volunteer Program - 2312.2.2 RECRUITMENT Volunteers should be recruited on a continuous and ongoing basis in accordance with department policy on equal opportunity non-discriminatory employment. A primary qualification for participation should be an interest in, and an ability to assist the Department in serving the public. 312.2.3 SCREENING All prospective volunteers should complete the volunteer application form. The program coordinator or the authorized designee should conduct a face-to-face interview with an applicant under consideration. A documented background investigation shall be completed on each volunteer applicant and shall include, but not necessarily be limited to, the following: (a)Traffic and criminal background check; fingerprints shall be obtained from applicants and processed through the Criminal Information Index (CII). (b)Employment (c)References (d)Credit check A polygraph exam may be required of each applicant depending on the type of assignment. 312.2.4 SELECTION AND PLACEMENT Service as a volunteer with the Department shall begin with an official notice of acceptance or appointment to a volunteer position. Notice may only be given by an authorized representative of the Department, normally the program coordinator. No volunteer should begin any assignment until they have been officially accepted for the position. Each volunteer should complete all required enrollment paperwork and will receive a copy of their position description and agreement of service with the Department. Volunteers should be placed only in assignments or programs that are consistent with their knowledge, skills, abilities, and the needs of the facility. 312.2.5 TRAINING The program coordinator or the authorized designee shall be responsible for developing and maintaining training curriculum and any related forms specific to volunteer assignments. The program coordinator or the authorized designee shall be responsible for ensuring that volunteers are provided with an orientation program to acquaint them with the Department, personnel, and policies and procedures that have a direct impact on their work assignment. The training/orientation will include, but not be limited to, the following topics: (a)Department policies and procedures (b)Rules related to contraband in the facility (c)Prohibition on carrying weapons in the facility (d)Volunteer/offender relationship and general rules of conduct Santa Ana Police Department Custody Manual Volunteer Program Copyright Lexipol, LLC 2024/03/19, All Rights Reserved. Published with permission by Santa Ana Police Department***DRAFT*** Volunteer Program - 3(e)Safety and emergency information (f)An overview and history of the Department The program coordinator shall be responsible for creating and maintaining records of all training provided to each volunteer. Volunteers should receive position training by the program coordinator to ensure they have adequate knowledge and skills to complete tasks required by the position. They should receive periodic ongoing training as deemed appropriate by the coordinator. Training should reinforce to volunteers that they may not intentionally represent themselves as, or by omission infer, that they are correctional officers or other full-time members or employees of the Department. They shall always represent themselves as volunteers. All volunteers shall comply with the rules of conduct and with all orders and directives, either oral or written, issued by the Department. 312.2.6 FITNESS FOR DUTY No