GO 531.0520 - Response to Alarm Calls Redacted

SACRAMENTO POLICE DEPARTMENT GENERAL ORDERS G.O. 531.05 531.05 RESPONSE TO ALARM CALLS 09-26-95 PURPOSE To establish procedures for responding to alarm calls. POLICY To respond to alarm calls on a pre-determined priority basis. PROCEDURE A. RINGER AND SILENT-RINGER ALARMS 1. Ringer and silent-ringer alarms shall be dispat ched as a Priority 4 call unless information is received indicating extenuating circumst ances. Communicati ons personnel answering complaint telephones shall be expected to use good judgment when deviating from the Priority 4 classification to a higher or lowe r priority based on the information given by the caller. 2. The initial dispatch shall be a single-offi cer unit per G.O. 510.04, Dispatching Sequence of Assignment. Assistance may be requested if a possible entry is located or suspicious circumstances exist. 3. Officers shall respond to a request for serv ice via a burglar alarm system or an alarm company referral service even though a permi t from the city has not been obtained or has been revoked for alarm violations. B. SILENT BURGLARY ALARMS 1. Silent burglary alarms received by alarm companies shall be considered a burglary in progress and dispatched as a Priority 2 call. 2. The dispatcher shall dispatch offi cers. If available, a canine unit shall be dispatched as a one officer cover unit. Assistance shall be requested if deemed necessary by an officer at the scene C. STANDBY OF UNITS When there appears to be no entry and/or a false al arm, the primary officer at the scene shall determine if the situation warrants a standby unit. If there is no need to stand by, the primary officer shall enter a miscellaneous (M,) comment to the call on their MDT explaining the condition of the premises and return to service. D. SILENT ROBBERY ALARMS 1. Robbery alarms shall be: a. considered an "Armed Robbery in Progress".b. dispatched as a Priority 1 (Emergency). 2. The dispatcher shall assign a minimum of , and alert the field supervisor. a. E. ALARM COMPLAINTS A Sacramento Police Department Preventive Se rvices Premise Report (SPD 578) may be made by the primary officer when:1. any business or residence has a high incide nce of false alarms or improper use of alarms, i.e. 211 silent alarm for petty th eft or 459 silent alarm for a family fight. 2. any business appears to be improperly alarmed.3. in the officer's opinion, a business should be alarmed. 4. the alarm company or business represent ative fails to respond when requested by Communications. 1 OF 1