Policy Text
SACRAMENTO POLICE DEPARTMENT
GENERAL ORDERS
G.O. 130.02
130.02
CALL EXPEDITOR
02-15-95
PURPOSE
To establish procedures for employees tem porarily assigned to Call Expeditor positions.
POLICYTo have call expeditors responsible for answeri ng non-emergency calls for service (via telephone)
normally handled by patrol officers.
PROCEDURE
A. GENERAL
1. Assignment
a. Temporary or modified duty assignments as call expeditors shall be made per
General Order 255.09. Assignments of r egular duty Police Officers as call
expeditors shall be made only with the approv al of the Office Chief, Office of
Operations (OOO).
b. Call expeditors shall not have their dutie s (as described in this order) changed, or
substantially altered, without prior approval from their sector captain.
NOTE: Employees are reminded to follow restrictions outlined in G.O. 255.09,
Modified Duty, when working light duty. Officers are reminded to not put themselves in physical contact with t he public in uncertain situations while
recovering from injuries.
c. Officers shall sign in at the beginning of shift and sign out at the end of shift
utilizing the roster provided by the Reco rds Division Supervisor. A key to the
Records Division shall be provided to you by the Records Division Supervisor.
This key shall be returned to the Records Division Supervisor upon completion of your light duty assignment.
d. Any conflict with the assigned duties or wo rking conditions shal l be brought to the
attention of the shift station commander.
2. Scheduling - Call expeditors shall, when available:
a. be located in the Report Writing Unit, 900 8th Street or within the Records
Division.
b. be assigned their normal shift and retain their days off. NOTE: Based on the
needs of the department the Office Chief, OOO, or designee, may adjust assigned work schedules, if necessary.
c. appear on the daily work schedule with t he appropriate "EXP" identifier (e.g.,
EXP10, EXP10, EXP11; 20, 21; 30, 31; 40, 41, etc., depending on the sector and
shift to which they are normally assigned).
d. submit time off requests to t he respective station commander.
e. notify both the station commander and/or the records supervisor of appointments
(i.e., doctor, physical therapy, etc.).
f. notify both the Comm unications Center and Records Division when the use of
sick time is required. NOTE/REMINDER: General Order 252.02 discusses submitting time sheets. In
case of absence, notify your temporary s upervisor of the location of your time
sheet so they can be submitted for you. General Order 252.03 requires
personnel in the office/unit where t he employee is temporarily assigned to
complete that employee's calendar pages.
3. Equipment - The expeditor shall have imm ediate access to report forms, telephones,
Computer Aided Dispatch (CAD) computer terminals, a printer, and a portable radio.
B. CALL EXPEDITOR RESPONSIBILITIES/DUTIES
1. Call expeditors shall:
a. be responsible for the appropriate disposition of all calls referred to them,
1 OF 4
SACRAMENTO POLICE DEPARTMENT
GENERAL ORDERS
G.O. 130.02regardless of the sector of the call, including but not limited to:
(1) the completion of necessary reports
(2) answering service-related questions(3) making referrals to other police agencies or outside agency services (e.g.,
Fire Department, Animal Control, WEAVE, etc.).
b. monitor the radio channel to which they are normally assigned.c. sign on their assigned CAD computer term inal where they ar e assigned, at the
beginning of their shift.
d. obtain report numbers by using onl y the "CN" (case number) command.
e. record the receipt of a call, dispos itions, actions tak en, and supplemental
information obtained by using the "M" (miscellaneous) command.
f. use the "REQ" (request) command to advise a dispatcher to open and dispatch a
call, and to close the call.
g. use the "INCIDENT" command to g enerate a CSI call, when necessary
h. use the "XREF" command to cross reference incident(s) and case number(s).i. notify the radio coordinator when unavailable for referrals and advise the reason
for their absence (Code 7, administrat ive assignment, etc.). The radio
coordinator shall:
(1) make the appropriate entry on the call expeditor's unit history (reason for
absence, start/stop times, etc.)
(2) update the call expeditor's status in the CAD system.
j. submit a hard copy of thei r unit history, daily at the end of watch, to the on duty
station commander.
2. Call expeditor duties shall be prioritized as follows:
a. Calls referred by patrol officers.b. Stolen vehicle or missing person reports (not considered "at-risk"), whether
referred by patrol officers or the radio coordinator.
c. Pending non-emergency calls (use "IS" incident status command) checks
conducted on the CAD computer terminal. Call expeditors may attempt to handle
pending calls for service which normally require the dispatch of a patrol officer.
Calls involving unusual circumstances shall be referred to the supervisor prior to
acceptance.
d. Report calls from the Report Writing Unit.
3. Upon receipt of calls from