CD 510.6120 - Requests by Field Units

SACRAMENTO POLICE DEPARTMENT COMMUNICATIONS DIRECTIVE ___________________________________________________________________________________________________ COMMUNICATIONS DIRECTIVE 510.61 Page 1 of 3 510.61 REQUESTS BY FIELD UNITS 1-31-2023 PURPOSE The purpose of this Communications Directive is to provide Communications Division personnel instructions for handling officers’ requests for information or emergency assistance. POLICY The appropriate resources shall be dispatched for field- generated emergency requests , and all requests for information shall be handled accurately and in a timely manner. A. INFORMATION REQUESTS 1. Warrant, record and f ield contact checks are handled by the Warrants Unit. 2. Refer to General Order 510.01 (Radio Communications ) for back up channels and procedure requests regarding w arrants radio. 3. Should the Warrants Unit not have access to a radio channel, warrants check from field units will be directed to the main channel dispatcher who will relay the requests to the Warrants Unit via the radio support position. 4. The following automated file queries requested by field units shall be handled by the Communications main channel dispatcher: a. Stolen Vehicle System . b. Vehicle Registration File. c. Driver License Record File. d. Automated Property System . e. Automated Firearms System . f. Automated Securities System . g. CLETS/NCIC Automated Wanted Persons System (if terminals for Warrants Unit are inoperable). h. CAD Notepad (INFO Files) . 5. Confirming positive hit information a. All outside agency hit information must be confirmed by the outside agency. b. The Warrant Unit is responsible for confirmation of warrant entries. c. The Communications Division is responsible for confirming hits on any other automated file. d. For active warrants, the entering agency shall be requested to confirm the want via an Administration Message addressed to the Sacramento Police Department's main CLETS terminal (located in the Records Division). B. EMERGENCY ASSISTANCE 1. Communications Division dispatchers are responsible for ensuring that o fficers' requests for emergency assistance are handled expeditiously and in accordance with department policy. a. The radio dispatcher is responsible for the immediate dispatch of units on all emergency assistance requests from field units. b. Field units may change the dispatched unit assignments when aware of extenuating circumstances in the field which are not apparent to the channel dispatcher, (i.e., a unit is in a closer to a call for service than another unit at the time of dispatch). 2. Emergency Assistance Radio Codes . a. Code 900: Dire emergency. Dispatchers shall assign two (2) units and a field supervisor Code 3, unless the requesting officer specifies the number of units needed. The field supervisor and the r adio coordinator shall be immediately notified. b. Cover: An officer’s request for immediate assistance. Dispatchers shall assign two (2) units, unless the requesting officer specifies the number of units needed. The f ield supervisor and the r adio coordinator shall be immediately notified of all cover requests. c. Back -Up: An u rgent request which shall be a nswered without delay. The dispatcher shall SACRAMENTO POLICE DEPARTMENT COMMUNICATIONS DIRECTIVE ___________________________________________________________________________________________________ COMMUNICATIONS DIRECTIVE 510.61 Page 2 of 3 assign one unit unless the requesting o fficer advises otherwise. d. Assistance: A request for a ssistance for a non-emergency task. The dispatcher shall ascertain from the requesting officer the type of task to ensure the appropriate type and number of units needed are dispatched (i.e., traffic control, building search, etc.) e. Pursuits: Pursuit of a vehicle or of a p erson on foot. Pursuits are requests for immediate Code 3 assistance. (Refer to General Order -521.01 Pursuit of Vehicles for specific instruction regarding the handling of vehicle pursuits.) 3. Code 3 Responses a. When an emergency request dictates Code 3 response, the d ispatcher shall broadcast that a unit(s) is responding Code 3 and ensure the sergeant copies. b. The incident shall be documented with which unit(s) is responding Code 3. (1) The following commands are acceptable for documenting the Code 3 response: (a) Code 3 (C3) . (b) Miscellaneous (M) . (c) Supplement (SUPL) . c. Refer to General Order 521.02 (Code 3 Driving ) for additional information. C. INCOMPLETE CALL OR INCOMPLETE RADIO TRANSMISSION - OFFICER NEEDS HELP 1. Dispatchers shall immediately ascertain the location of the o fficer requiring help and immediately dispatch assisting units. a. Mapping a unit in CAD or BWC may also be utilized to assist in determining the location of the vehicle or the location of the equipment the officer is logged on to. 2. Activate the Emergency in Progress (EIP) signal and document the activation on the incident . 3. If the identity of the officer is not known, the dispatcher : a. From the radio console display, shall immediately retrieve the abra number, vehicle number or the electronic serial number of the radio from which the unidentified unit transmitted . b. Shall use the WHO command for vehicle numbers, the WHERE command f or ab