Policy Text
PURPOSE 510.23
SUPERVISORY TELEPHONE MESSAGES
12-9-2020
This directive establish es procedures for communications personnel upon receiving a notification of a concern
regarding patrol, communications personnel or services performed.
POLICY
It shall be the policy of the Communications Division to utilize communications supervisors to relay the
information regarding the concern to field supervisors in a timely and confidential manner.
PROCEDURE
A. SERVICE DESK
1. The call taker shall determine if the complaint concern is regarding patrol personnel,
communications personnel, services performed, or a general inquiry regarding a call for
service.
2. General inquiries related to calls for service shall be handled in accordance to
Communications Directive 510.22 (Telephone Messages for Officers ).
3. Call takers receiving concerns regarding services performed by communications or p atrol
personnel shall place the citizen on hold for a communications supervisor.
B. COMMUNICATION SUPERVISORS
1. For concerns regarding patrol personnel or incidents that occurred outside of the
communications center, the communications supervisor shall enter a supervisory phone
message and relay it to the appropriate p atrol supervisor .
a. To relay the phone message, the communications supervisor may use email, the
forward command, send a point to point message, or call the appropriate patrol
supervisor .
b. Concerns involving a patrol officer, Community Service Officer (CSO), or any officer
working a specialty assignment shall be directed to the appropriate patrol sergeant.
Communications supervisors will also advise the on- duty watch commander.
c. Concerns involving a p atrol sergeant shall be directed to the on- duty watch
commander.
2. The incident mask shall be completed as follows using the shift +F1 command:
a. Address: INTERNAL AFFAIRS, 5760 FREEPORT BLVD
b. Coverage: P4/4C
c. Name: CALLER’S FIRST AND LAST NAME
d. Phone: NUMBER PATROL SUPERVISOR IS TO CALL
e. Caller’s Address: THE CALLER ’S COMPLETE PHYSICAL ADDRESS
f. Text: NAME AND UNIT CALL SIGN OF SUPERVISOR
HANDLING, AND THE RELATED CALL NUMBER
g. Call Type: 914S
3. Should the call need to be opened, it shall be redirected to coverage group P9. The unit being
dispatched shall be reassigned to P 9 for the duration of time spent on the call.
COMMUNICATIONS DIRECTIVE 510.23
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SACRAMENTO POLICE DEPARTMENT
COMMUNICATIONS DIVISION DIRECTIVE