Policy Text
130.12
RADIO RELIEF DUTIES
1-31-23
PURPOSE
The purpose of this Communications Directive is to establish the duties and responsibilities of
dispatchers assigned to the radio relief position.
POLICY
Dispatchers assigned to the r adio relief position are responsible for providing support to radio channel
dispatchers during daily radio duties, answering telephone lines associated with the designated telephone skill
set, and providing relief for breaks and meal periods to radio dispatchers.
PROCEDURE
A. RADIO RELIEF RESPONSIBILITIES
1. The radio relief duties are performed from workstati ons equipped with a radio console and a
telephone.
2. When assigned to the r adio relief position, the dispatcher shall sign on the telephone system as
follows:
a. Between 1200 -0200 hrs. – Saturday - Friday as a r adio skillset .
b. Between 0200- 1200 hrs. - Saturday – Friday as a call taker skillset .
c. At the discretion of the floor supervisor, the r adio relief dispatcher may sign on the
telephone system using the call taker skillset between 1200- 0200 hours when radio traffic
is slow.
3. The radio relief dispatcher shall log off the telephone system when assuming control of any
radio channel.
4. Radio relief duties are prioritized as follows when not working a main radio channel:
a. Monitoring the h otline for the purpose of receiving information from and relaying information to
allied agencies .
b. Supporting the radio channel dispatchers by securing resources such as air support and canine
support .
c. Assist the radio channel dispatchers during priority incidents .
d. Provide relief for breaks and meal periods for radio channel dispatchers .
(1) The floor supervisor retains the responsibility of assigning service desk personnel as
backup to the r adio relief dispatcher to provide relief for breaks and meal periods as
needed.
e. Answer c alls from the designated telephone system skill set.
5. The radio relief dispatcher shall remain in the telephone system’s ready status when not
handling other radio relief duties.
6. The radio relief dispatcher shall log off and exit out of all systems when leaving the position.
COMMUNICATIONS DIRECTIVE
130.12
PAGE 1 of 1
SACRAMENTO POLICE DEPARTMENT
COMMUNICATIONS DIRECTIVE