Policy Text
COMMUNICATIONS DIRECTIVE 130.11
PAGE 1 of 1
130.11
RADIO SUPPORT DUTIES
1 -31-23
PURPOSE
This Communications Directive establishes procedures for Communications Division dispatchers assigned to
the radio support position.
POLICY
It shall be the policy of the Communications Division to dedicate personnel to support radio dispatchers,
field units, and field supervisors by accurately and efficiently assisting with specific requests.
PROCEDURE
A. RADIO SUPPORT RESPONSIBILITIES
1. The radio support dispatcher may perform the duties of the position from any service desk
terminal with the permission of an on- duty supervisor.
a. When the duties of the r adio support position are performed from any terminal other than the
SD9 terminal, using the ‘CHDESK’ command, the r adio support dispatcher shall ensure that
the control of the SD9 desk is at the terminal where the r adio support duties are actually being
performed.
2. When assigned to the r adio support position, the dispatcher shall sign on to the telephone system
and monitor the CAD system as follows:
a. Telephone system: shall use the call taker skill set at all times unless directed otherwise by a
supervisor.
b. CAD system: m onitor the County queue via the Versadex Status Screen
(1) All misdirected calls for service shall be redirected to the appropriate radio channel in a
timely manner.
3. The duties of the r adio support position are prioritized as follows:
a. Answer 9- 1-1 telephone calls.
b. Handle requests from radio dispatchers and field units, including but not limited to:
(1) Fire and medical requests .
(2) Callbacks and updates pursuant to Communications Directive 510.06 (Delayed Calls ).
(3) Tow truck requests .
(4) Registered owner checks .
c. Process tow truck request s by gathering the following information:
(1) The l ocation where a tow is needed .
(2) The v ehicle year, make, model and license plate .
(3) Additional information regarding the vehicle’s condition.
(4) Any roadway hazard in which specialized towing equipment may be needed.
d. Serve as the Communication Division's liaison for allied agencies, City 3 -1-1, and other
outside businesses during strategic situations such as , but not limited to:
(1) Rainy Day Procedure.
e. Act as the primary backup for the technology desk pursuant to Communications Directive
130.12. (Radio Relief Duties) .
SACRAMENTO POLICE DEPARTMENT
COMMUNICATIONS DIRECTIVE