Policy Text
Correctional Services Page 1 of 2 6/05.0 (Rev 4/16)
Work Release-Collections
Collection of Delinquent Accounts
The purpose of this Order is to p rovide guidelines for collecti on of delinquent Work
Release Division accounts. I. Policy Statement
The main objective of the Finance Unit is to collect fees owed to the Sheriff’s
Department. An account is cons idered to be delinquent if payme nt is not received by
the payment due date. Collection of delinquent account s is the responsibility of the Collection Services Agents.
Collections can be achieved by c ontacting the debtor via teleph one, letter or site notice,
and advising the individual of t he consequences for non-payment .
Legal action, the Franchise Tax Offs et Program or expulsion fro m the program for non-
payment should be utilized as a l ast resort when normal collect ion procedures fail.
II. Written notice
A. If no payment has been receiv ed seven days after the payment due date,
a “missed payment letter” will be generated by the collection s oftware
system.
III. Attempting telephone contact
A. The Collection Services Agents (CSA) will monitor all delinq uent accounts
utilizing the work in process ( wips) on RevQ. T he Collection S ervices
Agents will call the debtor and request the past due amount.
B. If the individual cannot be reached by telephone, a request for a return call
can be left with the answering pa rty or left on voice mail. Th e CSA can
leave the following message: 1. “Please call Mr./Mrs. xxxxxx o f the Sacramento County Sherif f’s
Department at xxx-xxxx.”
IV. Contacting Debtor
A. When the participant is reached , the Collection Services Age nt can collect
the past due amount or renegot iate a payment plan.
Correctional Services Page 2 of 2 6/05.0 (Rev 4/16)
Work Release-Collections B. If the debtor is uncooperative , a decision can be made to ei ther:
1. Instigate legal action
2. File for a tax intercept
3. If the participant is current ly on a program, a site notice should be
sent to the job site.
4. If the participant fails to r espond within three (3) days, t he CSA may
request the participant be re moved from the program.
V. Unwilling to Pay
A. A determination must be made as to why the individual is unw illing to pay
the assessed fees. If there has been a change in the participa nt’s
employment status or income, a second interview can be conducte d. This
can be done in perso n or on the phone.
VI. Unable to Pay
A. Pursuant to Penal Code 4024.2 and S.C.C. 2.90.310, no partic ipant may
be ejected from, or d enied access to the program due to inabili ty to pay
fees.
VII. Refusal to Pay
A. A “refusal to pay” or “refusa l to comply” issue is different from “ability to
pay” and will cause remo val from the program.
VIII. Removing Participant from Program
A. No participant will be remov ed from the program for financia l reasons
without supervisory approval.