Policy Text
Page 1 of 4 19/01 (REV 2/91)
Requests for Utility Subscriber Information
The purpose of this General Order is to outline procedures to b e used by officers of this
department when it is necessary to obtain non-published informa tion from utility
companies on subscribers within the jurisdiction of the Sacrame nto County Sheriff’s
Department. I. Requirements
A. Pacific Bell Telephone, Rosev ille Telephone, General Telepho ne, Citizen’s
Utilities, Pacific Gas & Electr ic, and the Sacramento Municipa l Utility District
will honor requests for informati on only from individuals list ed on the
authorization letter subm itted by this Department.
B. The Detective Division comm ander shall be responsible for th e preparation
and distribution of the letter.
1. The authorization letter sent to the companies shall include the
assurance that “any requests from this agency for subscriber
information will be used only in the conduct of our authorized
responsibilities”.
2. The letter shall be submitted at least once per year on or a bout
September 1, and whenev er an individual on the letter is transf erred.
3. The letter shall include t he authorized employee’s name, ran k, badge
number, title, and call ba ck telephone number.
B. Under no circumstances shall me mbers of this Department obta in, release
or utilize any information prov ided by a utility company for an y reason other
than for official Department business.
II. Authorized Designees
A. Authorized designees of the Department will be selected from various
divisions based on their need to obtain subscriber information for
investigative, service of proce ss, service of warrants, and oth er law
enforcement purposes.
B. The letters listing the aut horized designees shall be sent t o the following
addresses:
Page 2 of 4 19/01 (REV 2/91)
1. Pacific Bell Security, 633 Fo lsom Street, Suite 200, San Fra ncisco
CA 94107.
2. Roseville Telephone Company, P O Box, Roseville CA 95661-0249 .
3. Citizens Utilities Telephone Company, PO Box 2218, Redding C A
96000-2218, with a copy to the El k Grove Business Office, PO Bo x
340, Elk Grove CA 95624-0340 (Note: Follow-up letters will be s ent
to the Elk Grove Business Office).
4. General Telephone Co mpany, RC 2310, 1 GTE Place, Westlake CA
91362-3811.
5. Pacific Gas & Electric Com pany, PO Box 277444, Sacramento CA
95826.
6. Sacramento Municipal Utilit y District, PO Box 15830, Sacrame nto
CA 95852-1830.
7. Pacific Gas & Electric Com pany, 1050 High Street, Auburn CA
95603.
III. Requests for Non-Published/ Subscriber Information – To Be Made Only by
Authorized Designees
A. Pacific Bell
1. For routine requests for in formation on a phone number, call 1-415-
542-3686, provide the phone number (including area code) and
request subscriber information.
2. If the number is designated as a non-published number, you w ill be
so advised. To obtain the info rmation, you will need to obtain a court
order, subpoena, or search warrant, and serve it on the local p hone
company. The phone company will t hen obtain the information.
3. Emergency: Life or death sit uations – Call the San Francisc o
Security Officer at 1-415-542-246 4 (24 hours a day), state that your
request is of an emergency natur e and they will handle these ca lls
immediately.
B. Roseville Telephone Company
1. Rush and Routine Calls: Call the Business Office 916-786-11 33 or
916-786-6161, and ask for the su pervisor on duty. These calls m ust
be made during normal business hours, Monday through Friday,
8:30 a.m. to 5:00 p.m.
Page 3 of 4 19/01 (REV 2/91)
2. Emergency Calls: After busi ness hours emergency information may
be obtained by dialing zero and asking for the Roseville operat or that
will clear the request through the on-call supervisor.
C. Citizens Utilitie s Telephone Company
1. Routine Calls: Subscriber inf ormation may be obtained by cal ling
916-685-7100.
2. Emergency Calls: Information may be obtained by calling the Elk
Grove Business Office, 685-7007, Monday through Friday, 8:00 a. m.
to 5:00 p.m. (ask for the busi ness office supervisor). After bu siness
hours, contact the communications supervisor (S-1) for requests . S-
1 has an emergency call out list.
D. General Telephone Company
1. Routine and priority investi gations: Subscriber information may be
obtained only by a subpoena or sear ch warrant addressed to the
Security Director.
2. Emergency Calls: Information may be obtained by calling 1-21 3-828-
9711, and they will clear the r equest through the supervisor on call.
E. Pacific Gas & Electric Company
1. A telephone message mailbox has been established specificall y
dedicated for subscriber informa tion requests. Customer informa tion
will be provided Tuesday through