Policy Text
Communications Page 1 of 5 4/04.0 (REV 10/98)
COMPLAINT FUNCTIONS
The purpose of this order is to outline the proper method of ha ndling assignments and
calls received by Communi cations Bureau personnel.
I. Complaint Function
A. Complaint station personnel wil l create, prioritize, obtain additional
information for, and route event s to be dispatched. Once routed , control
will remain with the dispatcher.
B. Complaint work stations will be logged on at all times when occupied. Log-
on will be accomplishe d with the proper inf ormation and command . Work
stations will be logged off when not in use.
II. Priority Classification Guidelines
A. All events, once they are assi gned to an area from the origi nating console,
require a priority classificati on. Seven classifications of pri ority are used
during system operation:
1. Priority Zero for code three cover requests.
2. Priority One for violent cri mes against persons or emergenci es
requiring immediate response to preserve life.
3. Priority Two for any crime against a person in which the sus pect is
still on the scene and in-progress felony crimes.
4. Priority Three for service calls with the potential to escal ate or other
situations requiring response of an officer on a timely basis.
B. Code Seven Threshold:
1. Priority Four for low priori ty service calls and high priori ty report
calls.
2. Priority Five for all other calls for service and low priori ty report
calls.
Communications Page 2 of 5 4/04.0 (REV 10/98)
3. Priority Nine for dispatcher o r field unit on-view call-type
designations.
C. Priority Zero – Digital and voice calls include calls where the officer needs
help in a life-thr eatening situation.
D. Priority One – Digital and voice calls include:
1. Life-threatening in -progress crimes.
2. Silent armed robbery alarm calls. 3. Missing child under 12 yeas of age. 4. Incomplete 911 calls. 5. Domestic violence calls.
E. Priority Two – Digital and vo ice calls, as necessary, includ e:
1. Violent felony “just occurr ed” crimes (within ten minutes)
2. Silent burglar alarm calls. 3. Burglary, grand theft, and forgery in-progress calls.
4. Attempt suicide. 5. Prowler calls. 6. Bomb threats 7. Hazmat. 8. Family disturbance. 9. Mental subject.
F. Priority Three – Digital and voice calls, as necessary, incl ude:
1. Explosions. 2. Violent felony reports. 3. Indecent exposure in-progress 4. Disturbance calls.
5. Audible burglar alarm.
Communications Page 3 of 5 4/04.0 (REV 10/98)
6. Felony property “just occurred” crimes (within ten minutes).
7. Vandalism in-progress. 8. Suspicious occupied vehicle. 9. Found person. 10. Missing person less than 12 years of age.
11. Suspicious subject. 12. Citizen holding subject. 13. Assist outside agency. 14. Welfare check. 15. Violation of court order in progress.
G. Priority Four – Digital and voice calls, as necessary, inclu de:
1. Noise disturbance calls. 2. Misdemeanor theft “just occu rred” (within ten minutes).
3. Incorrigible juvenile. 4. Drunk and disorderly person. 5. Shots heard. 6. Meet the citizen. 7. Attempt contact, locate, or pick-up. 8. Standby. 9. Domestic violence report. 10. Child/elder abuse report. 11. Embezzled vehicle report. 12. Prostitution.
Communications Page 4 of 5 4/04.0 (REV 10/98)
H. Priority Five – Digital and voice calls, as necessary, inclu de:
1. Cruelty to animals. 2. Indecent exposure report. 3. Burglary report. 4. Suspicious unoccupied vehicle. 5. Pick-up evidence.
I. During a period of computer system shutdown, all event activ ity will be
conducted in the manual mode and dispatch i nformation will be d eveloped
on cards.
III. C1 and C2 Position
A. The C1 and C2 positions will be occupied at all times in ord er to service
requests from patrol units, dispat chers, other Communications p ersonnel,
or other department personnel . C1 will handle, analyze, properl y dispose
of and/or route all north area dispatch and officer requests fo r information.
C2 will handle, analyze, proper ly dispose of, and/or route all south area
dispatch and officer requests fo r information. Requests for add itional
information regarding a call for service should be referred bac k to the
originating C station.
B. All Communications dispatcher s and SSRs assigned to Communic ations
will have a working knowledge of C1 and C2 assignments and shal l be
assigned as needed.
C. C1 and C2 shall handl e all officer-assist requests received via
administrative message as a prima ry source or telephone contact as a
secondary source.
D. Tow requests shall be handled by C1 and C2 and entered in th e tow log
which is located betw een both work stations. There is a direct line