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ORANGE COUNTY SHERIFF'S OFFICE GENERAL ORDER Effective Date: April 28, 2017  Amends - GO 13.1.8 (December 19, 2011) Number: 13.1.8 Distribution: All Personnel Review Month: November Reviewing Authority: Undersheriff / Information Technology Subject: Technology Solutions Development And Modifications This order consists of the following: 1. Purpose 2. Policy 3. Definitions 4. Procedures 1. Purpose The purpose of this policy is to define the process for developing technology solutions in ac cordance with the objectives of the agency. 2. Policy It is the policy of the agency to improve the service provided by implementing technology that satisfies the requirements of stakeholders in a cost efficient and sustaining manner. Solutions will be prioritized based upon the direction of Senior Staff and in accordance with agency goals. 3. Definitions A. Change Requests – changes to services that are not a result of an identified defect . B. New Service – any technology that is not currently available to the agency that is being considered for implementation. The solution may be developed using internal and external resources, commercial offerings, or a combination of all three. C. Project Sponsor – Section Commander who is authorized to utilize agency resources to develop a new technology solution or ability and is responsible for the goals of the project being accomplished. D. Solutions Delivery Manager – Unit manager that reports to the IT Director. E. Solution’s Delivery Unit (SDU) –Unit within IT that is responsible for implementing all new technology services for the agency. F. Stakeholder - anyone accessing or impacted by the service being implemented. Examples include end users, other Sheriff’s Office employees, outside agencies, and members of the com munity. G. Vendor supported systems – technology that is developed and supported by vendors outside of the Sheriff’s Office. 13.1.8 , Page 2 4. Procedures A. New Services 1. All requests for new services will be made via the chain of command to at least a Section Commander, wh o for the purposes of this request will be designated as the Project Sponsor. All requests will contain a brief overview of the agency goal or objective the new service seeks to address. 2. Requests for new services will be reviewed by the Solutions Deli very Manager or designee to determine feasibility, complexity, cost, and potential estimated timeframe of completion. IT may spend up to four hours of analysis time on a new service request without further approval from the IT Director. The results of this analysis will be presented to the Project Sponsor. Any requests that are determined to be beyond the resources and budget of IT will be submitted to Senior Staff via chain of command by the Project Sponsor and the IT Director. B. Change Requests 1. Request s for changes to existing applications will be reviewed by SDU personnel and assigned to the appropriate personnel. That person shall then properly identify the severity of the request and forward it to the Solutions Delivery Unit Manager for scheduling. 2. The Solutions Delivery Unit Manager shall review the request and schedule a meeting with the appropriate personnel. Changes that are deemed to be substantial by the Solutions Delivery Unit Manager will be considered a request for a new service and will f or follow the procedures outlined in section 4.A. C. Approved Projects and Change Requests 1. The Solutions Delivery Unit Manager or designee shall be responsible to schedule Projects and Change Requests that are approved, assign resources that have been allo cated, verify sufficient project management and development lifecycle processes are implemented, and be the primary contact to any outside vendors utilized. Outside vendors shall not perform any additional work without the written approval of the Solutions Delivery Unit Manager or designee. 2. The Project Sponsor shall confirm that all stakeholders required for a successful implementation shall be assigned to assist IT personnel with training, testing, and implementation. All members of the project team (Project Sponsor, Stakeholders, and the IT Section) shall be responsible for the successful implementation of the project and accountable for the project’s results.