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ORANGE COUNTY SHERIFF'S OFFICE GENERAL ORDER Effective Date: June 2, 2018  Amends - GO 13.1.7 ( October 20, 2017 ) Number: 13.1.7 Distribution: All Personnel Review Month: October Reviewing Authority: CSCD / Communications Subject: Mobile Di spatch System This order consists of the following: 1. Purpose 2. Policy 3. Definitions 4. Procedures 1. Purpose The purpose of this policy is to provide agency personnel with guidelines for effectively using the Mobile Dispatch System. The Mobile Dispatch System is used to facilitate the dispatch of calls for service through electronic means in order to minimize radio air time and provide additional services to the units . 2. Policy It is the policy of the agency that all agency personnel shall conduct themselves in a safe and professional manner while receiving and transmitting information via the Mobile Dispatch System. 3. Definitions A. 10-33 Traffic – an emergency situation in which users should cease all radio traffic except those responding to the emergency. B. BOLO - a broadcast over all Primary Talkgroups advising agency personnel to be on the lookout for described persons or things specified in the broadcast. C. Case Number – a number assigned to any call for service indicating a report will be written. D. Clear Channel - only radio transmissions pertaining to officer or public safety are allowed. Non -essential radio traffic is not permitted. E. Dispositions – the official outcome of a call for service. F. Event Number – an internal computer -generated number assigned to any activit y. G. FCIC - Florida Crime Information Center based in Tallahassee that networks statewide law enforcement information on persons, vehicles and articles. H. Minimum Traffic – only radio transmissions necessary to complete the law enforcement mis sion are allowed. Radio traffic will be kept as brief as possible. 13.1.7, Page 2 of 8 I. Mobile Data Computer (MDC) – a laptop computer capable of wireless communication with agency computer systems. J. Mobile Dispatch System (MDS) – a computer software program that allows th e transmitting of data from CAD to the units’ Mobile Data Computer or MDS equipped desktop computer. It permits the user to receive information sent by the dispatcher and to make status changes via the MDS. K. NCIC - National Crime Information Center that networks with all states. (Interfaced via FCIC) 4. Procedures A. General 1. The Communications Supervisor or Watch Commander shall determine when to revert to full voice dispatching due to system failure , other problems experienced with MDS, or any other si tuation that may arise. An announcement proceeded by alert tone 2 will be made over all primary radio channels and a staff page will be initiated whenever the decision is made to revert to full voice dispatch only. An announcement and staff page will aga in be initiated when MDS is fully operational. 2. All officer safety information will be broadcast by voice over the radio . 3. Units are able to perform many CAD functions and inquiries from the MDS as described in the Mobile Dispatch System user’s manu al. The functions include, but are not limited to: a. Beginning and end of the tour of duty b. Add additional information into calls for service c. Unit status inquiries d. Incident recall e. Sending mail messages f. Incident update g. Unit status changes h. Create self -initiated calls i. FCIC/NCIC vehicle queries j. Wanted person queries k. Article, gun, boat and airplane queries B. Assigning Non -Emergency Incidents (No Threat to Officer Safety) 1. The procedure for prioritizing and handling calls will not change with the use of the MDS system. 2. The following incidents will be dispatched by MDS ONLY, unless exigent circumstances exist. In the event a suspect is present or is likely to return, the call will be voice dispatched as well. It is the unit’s responsibility to notify dispat ch via voice transmission if circumstances are different or change upon or after their arrival. The incidents include but are not limited to: a. Abandoned vehicles 13.1.7, Page 3 of 8 b. Animal calls (e.g., loose cows, horses) c. Felony over with d. Found property e. General investigation f. Injunctions served (Only at secured facilities ) g. Traffic light problems h. Lost property i. Misdemeanors over with j. Missing persons k. Obstruction on highway l. Obscene/ harassing or threatening phone calls m. School crossing n. Warrants served (Only at secured facilities ) 3. Upon assignment, personnel shall automatically receive an incident dispatch notification screen on the MDC. All incoming dispatches will be viewed as soon as practical. After initial dispatch, any updates received by the dispatcher pertaining to officer safety or other exigent circumstances will be voice announced to the responding units . 4. After viewing the dispatched call, the unit shall acknowledge the call by showing themselves en route by using the 10 -51 function key. An incident is not consider ed dispatched until all units have acknowledged. 5. When the unit has arrived at the scene, he/she shall change his/her status to on scene by using the 10 -97 function key. Verbal