Policy Text
ORANGE COUNTY SHERIFF'S OFFICE
GENERAL ORDER
Effective Date: May 29, 2025 Amends - GO 5.1.2 ( September 13, 2023 ) Number: 5.1.2
Distribution: All Personnel Review Month: March Reviewing Authority:
Undersheriff / Professional Standards
Subject: Internal Complaints and Investigative Procedures
This order consists of the following:
1. Purpose
2. Policy
3. Definitions
4. Procedures
1. Purpose
The purpose of this policy is to establish uniform guidelines for investigating all
complaints against the agency or its employees, whether initiated by a citizen or an
agency member, in a complete, fair, and timely manner.
2. Policy
The proper investigation of complaints helps confirm the integrity of the agency and
serves to build trust between the community and the Orange County Sheriff's Office.
This policy establishes a uniform procedure for questioning witnesses and the
accused, reporting the details of the investigation, and storing the completed report.
3. Defini tions
A. Administrative Investigation - an official review and evaluation of information
relative to any suspected violation of agency policy or procedure where
sufficient information exists to reasonably believe that the employee may have
committed the violation. The findings of this investigation could lead to
disciplinary action.
B. Complaint - an allegation of misconduct, violation of law, or violation of agency
policy or procedure by any agency member , whether initiated by citizens or an
agency member.
C. Compliance Review Hearing – A hearing conducted by a Compliance Review
Panel to determine if a sworn employee’s Law Enforcement Officers’ Bill of
Rights has been intentionally violated during an Administrative Investigation.
D. Compliance Review Panel – A three -member panel chosen to review the
circu mstances and facts surrounding an alleged intentional violation of the
rights protected by the Law Enforcement Officer Bill of Rights set forth in FS
112.
E. Criminal Investigation - An investigation conducted by the Professional
Standards Division when an employee is involved in an incident where
5.1.2, Page 2 of 22
sufficient information exists to reasonably believe that the employee
committed a crime and the investigative findings could lead to an arrest and
prosecution. The criminal investigation shall be conducted pursuant to
criminal investigative procedures and the accused employee will be afforded
all rights under the law.
F. Discipline Dispute Resolution Process (DDRP) - an elective process by which
an employee may acknowledge having violated agency policy and accept
discipline, rather than proceeding with a formal investigation and disciplinary
appeal. A DDRP affords the employee and agency an opportunity to negotiate
a mutually acceptable resolution to policy violations.
G. Employee - for the purpose of this policy, an employee is defined as all full
time and part time personnel compensated by the Sheriff and all Auxiliary
and Reserve
deputies.
H. Existing Evidence – reports, videos, and other items in the possession of the
investigating authority which are obtained during an Inquiry , Administrative
Investigation or Criminal Investigation , and which are directly related to the
allegations being inve stigated. This includes but is not limited to, the
complaint, all witness statements, all other existing subject officer statements,
incident reports, GPS locator information, and audio or video recordings.
I. Inquiry - the review and evaluation of information related to any suspected
violation of agency policy or procedure by an employee to determine whether
a reasonable belief exists that the employee was involved in the alleged
violation and an Investigation is necessary. This review and evaluation do not
fall under the requirements of the Law Enforcement Officers’ Bill of Rights and
may be necessary before an Administrative Investigation is undertaken.
J. Post Deprivation Hearing – a hearing provided to an employee who has been
relieved of duty without pay pending the completion of an Administrative
Investigation and disciplinary process.
K. Professional Standards - the component of the agency which is responsible
for coordinating and exercising supervision over all complaints and/or
allegations of misconduct against the Sheriff's Office or its employees. The
Professional Standards Section Com mander shall have the authority to report
Professional Standards issues directly to the Sheriff.
L. Reasonable Suspicion - facts that constitute less than probable cause but
more than a mere guess.
M. Recording - any type of electronic device that retains comm ents or statements
to include, but is not limited to, audio recorders, video cameras, and the like.
Recordings may also be any written statements by witnesses or written
admissions by any alleged violator in an investigation.
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N. Representative - an individual who appears with the employee during an
interrogation/interview providing support and advice to the employee. This
individual may or may not be a member of the agency. This individual is
prohibited from participating directly during the interrogation; he/she will be
permitted to consult with the employee or provide support and advice to the
employee.
O. Working Days – Monday through Friday, excluding holidays.
4. Procedures
A. Investigative Respo nsibilities
1. All agency supervisors are responsible for investigating