Policy Text
1 OFFICE OF CHIEF OF POLICE
OAKLAND POLICE DEPARTMENT
SPECIAL ORDER 9213
TO: All Personnel
SUBJECT: DGO M-03 Amendment
EFFECTIVE DATE: 5 Dec 23
TERMINATION: Upon revision of Depa rtmental General Order (DGO) M-03 ,
Complaints Against Department Personnel or Procedure ; or at the
direction of the Chief of Police
Via these changes, the Departme nt intends to limit the opportunity for discretion and bias to
motivate findings or discipline during investigations into Manual of Rules allegations for failing to accept or refer a complaint.
DGO M-03, Section III. A. 7 is hereby replaced in its entirety by the following standards:
7. If a person expresses specific, articulated dissatisfaction with an aspect of police service to a
member, but does not request to file a complaint or to speak with a supervisor, the member or
employee shall:
a. Not discourage or deter citizens from exercising their right to complain to the Department or
the CPRA;
b. Ask the person if they would like to speak to a supervisor;
c. Provide the citizen with an OPD Informational Business Card and/or Complaint Form (TF-
3208) with his/her name, serial number and CAD Incident Number;
d. Enter a CAD notation to the call;
e. Use the Radio Disposition Code of “IBC” (Informational Business Card); and
f. Call the Communications Section Supervisor with the date of the referral, incident number,
and brief description of the incident be added to the Complaint Referral Log (TF-3367)
within 24 hours of referral.
2 DGO M-03, Section III. A. 9 is hereby replaced in its entirety by the following standards :
9. Class II misconduct may be addressed through non-disc iplinary corrective action if all of the
following criteria are met:
The misconduct is discovered during the norma l course of superv ision, an investigation
of other alleged misconduct, or an incident review or assessment; and
The conduct does not indicate a pattern of mi sconduct, as confirmed by the member’s
primary supervisor and a review of the me mber’s disciplinary history dating back no
more than five years.
(Section III.A.9 is changed via the removal of the following bullet point from the criteria:
The conduct is not a failure to accept or refer a complaint.)