Policy Text
DEPARTMENTAL Effective Date
GENERAL ORDER I-17 7 Sep 07
Index as: Government Emergency Telecommunications Service (GETS)
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GOVERNMENT EMERGENCY TELECOMMUNICATIONS SERVICE
The purpose of this order is to set forth Departmental policy and procedures for utilizing the Government Emergency Telecomm unications Service (GETS) program by
Department personnel. I. GOVERNMENT EMERGENCY TELECOMMUNICATIONS SERVICE
GETS is an emergency phone service provided by the Nati onal Communications
System (NCS). GETS provides emergency access and priority processing in the
local and long distance segments of the Public Switche d Telephone Network
(PSTN). It is intended to be used in an emergency or crisis situation when the
PSTN is congested and conventional me thods of making te lephone calls are
unsuccessful.
II. GETS POINT OF CONTACT
A. The Communications Division Co mmander shall designate the
Department’s point of contact.
B. The GETS point of contact shall be responsible for managing the GETS
program for the Department.
1. Ordering GETS cards;
2. Distributing GETS cards;
3. Tracking assignment of GETS cards; and
4. Coordinating the GETS program with the National Communications System.
DEPARTMENTAL GENERAL ORDER I-17 Effective Date
7 Sep 07 OAKLAND POLICE DEPARTMENT
III. ASSIGNMENT OF GETS CARDS
The GETS point of contact shall issue all commanders and managers GETS cards
with instructions and a Persona l Identification Number (PIN).
Unit commanders/managers may request additional cards for use by other
personnel during an emergency incident. Re quests shall come fr om the selected
personnel’s supervisor to the Departmental GETS Point of Contact.
IV. USING THE GETS CARD
By emergency it means when a situation occurs that will cause the telephone lines
to be saturated such as 9-11 or an earthquake, hill fire or such.
A. Personnel shall carry their issued GETS card at all times.
B. Personnel shall not utilize the GETS card calls when some event (non-
emergency) may have caused the phone lines to become temporarily congested.
C. Personnel shall familiarize themselves with the procedures for placing a
telephone call by reading the instructi ons included with the GETS card.
D. Personnel shall periodically make pract ice calls with th e GETS card, as
necessary, to ensure fa miliarity with the process of making a call.
V. FISCAL RESPONSIBILTIES The Fiscal Services Division shall be res ponsible for the fiscal oversight of this
program.
By Order of Wayne G. Tucker Chief of Police Date Signed: ______________
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