Policy Text
OAKLAND POLICE DEPARTMENT
Communications Division Policy & Procedures E-7.1
Index as:
Effective Date:
Secondary Emergency Notification of Dispatch (SEND) Protocols
14 May 09
I.
II.
PURPOSE
The purpose of this directive is to set forth Communications Division policy and
procedures to require Communications Division personnel to obtain mandated
information from field personnel to ensure the proper and timely transfer of information
to the Oakland Fire Department (OFD) dispatch center to enable the proper dispatch of
fire and/or medical personnel.
REQUIRED INFORMATION
A.
Communication dispatch personnel shall ensure the following information is
obtained from field personnel prior to notifying OFD dispatch and requesting a
fire and/or medical response:
1.
Incident type and chief complaint.
2.
Number and gender of sick/injured persons.
3.
4.
Approximate age of the sick/injured person(s).
Is (Are) the person(s) conscious?
5.
Is (Are) the person(s) breathing or having difficulty breathing?
6.
Is (Are) the person(s) experiencing chest pain?
7.
Is (Are) the person(s) experiencing severe bleeding (spurting/pouring)?
B.
C.
D.
A request for fire and/or medical using ONLY a response mode [i.e., "I need a
Code 2 (or 3)."] is not adequate, except under exigent circumstances. OFD will
assign the appropriate response code.
OPD may cancel medical from the scene ONLY if the responding officer cannot
locate a victim. Police personnel do not have the proper training to cancel a fire
and/or medical response.
Ensure OPD field personnel advise from the scene that the scene is SAFE and
SECURE. OFD dispatch will not dispatch fire or medical personnel to respond
to the scene until OPD dispatch has notified them that the scene is secured.
Page 1 of 3
OAKLAND POLICE DEPARTMENT
Communications Division Policy & Procedures E-7.1
Effective Date:
14 May 09
E. Ensure OFD is notified if the injured person is a law-enforcement officer.
III. PROPER COMPUTER ASSISTED DISPATCH CODING
Communications dispatchers shall use the following coding when entering into the CAD
system:
A.
B.
C.
Incident type and chief complaint.
Enter: Verbatim
Number and gender of sick/injured persons.
Enter: Verbatim
Approximate age and gender of the sick/injured person(s).
Enter: Verbatim
D.
Is (Are) the person(s) conscious?
1.
Enter: YC (for Yes conscious); or
2.
Enter: NC (for No conscious).
E.
Is (Are) the person(s) breathing or having difficulty breathing?
1.
Enter: YB (for Yes breathing);
2.
Enter: NB (for Not breathing); or
3.
Enter: DB (for Difficulty breathing).
F.
Is (Are) the person(s) experiencing chest pain?
1.
Enter: YCP (for Yes chest pain); or
2.
Enter: NCP (for No chest pain).
G.
Is (Are) the person(s) experiencing severe bleeding (spurting/pouring)?
1.
Enter: YSB (for Yes severe bleeding); or
2.
Enter: NSB (for No severe bleeding).
Page 2 of 3
OAKLAND POLICE DEPARTMENT
Communications Division Policy & Procedures E-7.1
Effective Date:
14 May 09
H.
Entry Examples:
1.
By order of:
2.
3.
An officer reports 38 year old male complaining of weakness: He is
conscious, breathing without difficulty, he has no chest pain, and there is
severe bleeding.
Enter:
Weakness, 1M, 38, YC, YB, NCP, YSB.
An officer reports an on-view motorcycle vs. vehicle accident: There are
two (2) males in need of immediate medical attention, both are in there
mid 20's; one (1) is alert, one (1) is not alert; both are breathing; one (1)
with severe bleeding, and one (1) is not bleeding.
Enter:
Motorcycle vs auto, 2M, 20's, 1YC, INC, 2YB, 1YSB, INSB
Or
Motorcycle vs auto, #1 M, 20's, YC, YB, NSB; #2 M 20'S, NC, YB,
YSB
An officer reports a female complaining of anxiety: She is
approximately 18 years of age, conscious, breathing without difficulty,
and not bleeding.
Enter:
Anxiety, 1F, 18, YC, YB, NSB
Michael F. Johnson
Lieutenant of Police
Communications Division
Page 3 of 3