Policy Text
KISSIMMEE POLICE DEPARTMENT
GENERAL ORDER
General Order 322 – 911 Public Safety Telecommunication Training Program
Page 1 of 2 TITLE: 911 PUBLIC SAFETY TELECOMMUNICATION
TRAINING PROGRAM 322
EFFECTIVE: 07/01/2015 REVISED: 10/24/2025 SCOPE : ALL EMPLOYEES
REVIEW AUTHORITY: SUPPORT SERVICES DIVISION CAPTAIN
CFA STANDARDS: 25.15M (A-C)
322.01 Employees Requirements
322.02 Training Program
322.03 State of Emergency Waiver
Policy: The Kissimmee Police Department will maintain a State of Florida recognized 911 Public
Safety Telecommunication training program and confirm all employees with the responsibility of
receiving, processing and dispatching emergency and non -emergency calls for service earn and
maintain the required state certification.
322.01 Employees Requirements: Any employee completing the tasks of a 911 Public Safety
Telecommunicator must possess a 911 Public Safety Telecommunicator Certification issued by
the Florida Department of Health ( DOH ). [CFA 25.15M – A]
A recruit employee may be employed for a period not to exceed twelve (12) months without a 911
Public Safety Telecommunicator Certification as long as the recruit employee works under the
direct supervision of a certified 911 Public Safety Telecommunicator and is enrolled in a public
safety telecommunication training program. [CFA 25.15M – B]
Before being permitted to take the state exam, recruit employees must have completed at least two
hundred and thirty -two (232) hours of training from a Florida DOH ap proved 911 Public Safety
Telecommunication Training Program . [CFA 25.15M – A]
Recruit employees will obtain a 911 Public Safety Telecommunicator Certification within twelve
(12) months of t heir appointment to the Telecommunicator position. [CFA 25.15M – C]
The requirement for certification as a 911 Public Safety Telecommunicator is waived for a sworn
state-certified law enforcement officer employed by the Department provided the officer:
a. Is selected by the Chief of Police or designee to perform as a 911 Public Safety
Telecommunicator;
b. Performs as a 911 Public Safety Telecommunicator on an occasional or limited basis; and
KISSIMMEE POLICE DEPARTMENT
GENERAL ORDER
General Order 322 – 911 Public Safety Telecommunication Training Program
Page 2 of 2 c. Passes the Florida DOH -approved examination that measures the compete ncy and
proficiency of an applicant in the subject material comprising the Public Safety
Telecommunication Training Program.
Employees who possess a 911 Public Safety Telecommunicator Certification will complete twenty
(20) hours of continuing education training within two (2) years of their initial certification or
recertification date in order to be eligible for the biennial r enewal process, and must complete
Telecommunicator Cardiopulmonary Resuscitation (T-CPR) training every two (2) years.
322.02 Training Program: The Communications Training Coordinator shall be responsible for
ensuring that all Telecommunicators meet the standards and requirements set forth by Florida State
Statute and the Department of Health.
The approved training program will meet the standards and requirements set forth by Florida
Statute and the Department of Health.
322.03 State of Emergency Waiver: The provisions of certification listed in this General Order
may be temporarily waived for the duration of a state of emergency declaration by the Governor
pursuant to § 252.36 of the Florida Statute.
APPROVED BY:
CHARLES BROADWAY, CHIEF OF POLICE
KISSIMMEE POLICE DEPARTMENT