Policy Text
KISSIMMEE POLICE DEPARTMENT
GENERAL ORDER
General Order 311 – Volunteer Program
Page 1 of 4 TITLE: VOLUNTEER PROGRAM 311
EFFECTIVE: 07/01/2015 REVISED: 10/31/2025 SCOPE : ALL EMPLOYEES
REVIEW AUTHORITY: SUPPORT SERVICES DIVISION CAPTAIN
CFA STANDARDS: 2.09M, 7.01M, 13.01M
311.01 Requirements 311.07 Training
311.02 Volunteer Coordinator 311.08 Duties and Responsibilities
311.03 Orientation 311.09 Uniforms and Equipment
311.04 Personal Appearance and Conduct 311.10 Evaluations
311.05 Limits of Authority 311.11 Liability Coverage
311.06 Identification and Access 311.12 Resignation and Terminations
Policy: It is the policy of the Kissimmee Police Department to use volunteers to enhance services
provided by the Department. The Volunteer Program is designed to enhance the delivery of
services by allowing enthusiastic, dependable, and committed volunteers to wo rk alongside
Department employees. Volunteers shall be used to supplement and complement paid employees,
but shall not replace the duties assigned to them. By serving, volunteers shall be providing the
opportunity to make a positive contribution to their c ommunity.
311.01 Requirements: Applicants shall be required to file the volunteer application with the City
of Kissimmee’s Human Resources and Risk Management Department. All volunteer applicants
shall be subjected to background investigations. The volunteer’s background investigation shall
be the same as that of a civilian employee. Services are voluntary and there is no moneta ry
compensation or other benefits normally afforded to regular employees. Volunteers shall be
recruited consistent with City Policy 301 – Equal Opportunity . Volunteer applicants must be at
least eighteen ( 18) years of age.
311.02 Volunteer Coordinator: The Volunteer Coordinator shall be assigned by the Chief of
Police or designee. The Coordinator shall be responsible for the administration and management
of the volunteer program. Volunteer assignments shall be at the discretion of the Coordinator.
The Chief of Police or designee reserves the right to deny any volunteer assignment and/or re -
assign volunteers to new assignments.
The Volunteer Coordinator is responsible for scheduling and assigning all volunteers at the
Department. Scheduling of volunteers shall be on a case by case basis and will depend upon the
volunteer’s specific assignment.
KISSIMMEE POLICE DEPARTMENT
GENERAL ORDER
General Order 311 – Volunteer Program
Page 2 of 4
The City’s Human Resources and Ris k Management Department shall be responsible for
maintaining files for each approved volunteer. Any unit within the Department desiring the
assignment of a volunteer shall notify the Volunteer Coordinator by completing the Volunteer
Request Form . Each Volunteer Request Form shall list the specific duties and responsibilities of
the position as well as define any authority to be given to the volunteer by the Departm ent.
311.03 Orientation: The purpose of orientation is to provide an overview of the Department,
explain expectations, provide policy and procedures of the Agency , and discuss volunteer
positions. Orientation is a requirement for all applicants. Applican ts who do not attend will be
removed from the program. Orientation shall be documented on the Volunteer Training Form and
shall be forward to the Training Unit.
311.04 Personal Appearance and Conduct: Volunteers are expected to follow the Department’s
General Orders and the City’s Administrative Rules & Regulations Manual concerning personal
appearance and conduct; as they apply to civilian employees. [CFA 7.01M] Depending upon their
assignment, volunteers may be issued and/or required to wear uniforms. Volunteer uniforms will
be distinctly different from that of sworn department members.
311.05 Limits of Authority: [CFA 2.09M] Volunteers have no law enforcement authority and
shall not perform any law enforcement actions normally performed by an officer. Any limited
authority of latitude extended to them shall be clearly defined in their job description and covered
in their orienta tion training.
311.06 Identification and Access: Upon final approval, the Supports Services Captain or designee
shall have an identification card made as defined in General Order 301 – Facility Security .
Volunteers shall prominently display their identification card at all times while inside the
Department. Volunteers shall not display their identification card at any time when they are not
actively serving the Department. Volunteers will be permitted unescorted access to physically
secure locations within police facilities following a background investigation , a state and national
fingerprint -based record check, and su ccessful completion of the required CJIS Security
Awareness Training.
311.07 Training: [CFA 13.01 M] Prior to being utilized, volunteers shall be provided training to
include time management systems to track their volunteer hours. Volunteers shall receive on the
job training within the division/unit assigned. The training shall be documented on the Volunteer
Training Form and forward to the Training Unit.
Additional training, workshops, and classes may also be offered to volunteers through the Training
Unit.
311.08 Duties and Responsibiliti es: [CFA 13.01M] Volunteers may be utilized in any clerical
position, victim services, Communications, or any other non -sworn positions, as approved by the
Chief of Police or designee . Volunteers may be utilized in training when it has been determined
that they possess subject matter expertise that would be beneficial to the Department. Volunteers
KISSIMMEE POLICE DEPARTMENT
GENERAL ORDER
General Order 311 –