Policy Text
KISSIMMEE POLICE DEPARTMENT
General Order 202
Page 1 of 19
Title: Complaint Processing, Investigations, and Discipline
Effective Date: July 1, 2015 Revised Date: August 23, 2025
Review Authority: Internal Affairs Manage r Scope: All Employe e
202.01 Procedure 202.14 Drug/Substance Abuse Testing
202.02 Reporting of Alleged Violation 202.15 Relief from Duty
202.0 3 Receipt of Complaint 202.16 Timeliness of Investigation
202.0 4 Determining Complaint Status 202.17 Report of Findings
202.0 5 Internal Affairs Data Management
System 202.18 Adjudication of Complaints
202.0 6 Rights of Employees 202.19 Confidentiality and Conclusion of
Internal Investigation
202.0 7 Requirements for Investigations 202.20 Post Investigative Process
202.0 8 Compliance Review Process 202.21 Discipline Procedures
202. 09 Short Form Discipline 202.22 Discipline Recommendations
202.1 0 Supervisory Investigations 202.23 Appeals
202.1 1 Internal Affairs Investigations 202.24 Suspension
202.1 2 Statements and Evidence 202.25 Service of Termination Notice
202.1 3 Investigative Tools 202.26 Responsibilities and Authority
Policy: It is essential that employees of the Kissimmee Police Department be provided with
an environment in which they can exercise their legal and professional responsibilities
without fear of reprisal or harassment. It is also essential that the Department maintain
integrity and public respect by providing the general public with an environment where they
are not subjected to law enforcement miscond uct or abuse. To ensure these ends, the
Kissimmee Police Department has adopted a formal complaint procedure. The Chief of
Police and representatives shall maintain discipline for misconduct and shall take
appropriate action. The Internal Affairs Unit has the responsibility of supervising and
monitoring the disciplinary procedure on behalf of the Chief of Police.
202.01 Procedure: The Kissimmee Police Department has established and put into operation a
system for recording, registering, and controlling all complaints and investigations of alleged or
suspected misconduct within the Department. All complaints alleging employee misconduct shall
be handled in a manner that ensures each is addressed effectively, through an adjudication process
that is based on th e principle of fair and equal treatment for all and that also complies with all
applicable rules of law.
KISSIMMEE POLICE DEPARTMENT
General Order 202
Page 2 of 19
The Department shall professionally and thoroughly investigate all allegations of employee
misconduct in a manner that ensures the rights of all persons are protected throughout the
investigation and subsequent proceedings.
202.02 Reporting of Alleged Violations: Supervisors shall document instances of work rule
violations directly into the Internal Affairs data management system (BlueTeam) , or by reporting
alleged violations to the appropriate supervisor , or via memorandum , to Internal Affairs for further
investigation . Any employee establishing a pattern of carelessness, negligence, or incompetence
through documented deviation from work rul es, or Internal Affairs Unit records, may be alleged
to have violated Standards of Police Department Conduct.
Minor work rule violations may be handled via coaching sessions or entered into the City
Employee Performance Module as a “boost” which documents an area where an employee needs
to improve and is not considered formal discipline.
All alleged or suspected violations of the laws, statutes, or ordinances of the United States, State
of Florida, City of Kissimmee, or any Department regulation, direct ive, or lawful command
coming to the attention of any Department employee shall be reported as soon as practical using
the appropriate format.
202.03 Receipt of Complaints: When an employee receives a complaint from someone outside
of the Department against another employee, they shall refer the complainant to the appropriate
supervisor or to the Internal Affairs Unit .
a. Complaints shall be accepted from any source, whether made in person, by mail, or by
telephone;
b. Complainants should be enco uraged to submit their complaint, in writing, utilizing the
Allegation of Employee Misconduct form ;
c. Anonymous complaints shall also be accepted .
d. An employee receiving a complaint shall contact an on -duty supervisor. The supervisor
shall make contact with the complainant and attempt to satisfy the complaint if possible or
refer to the proper investigating authority.
e. The receiving supervisor shall also secure any relevant evidence provided by the
complainant. These materials shall be forwarded to the proper investigating authority.
Should the complainant refuse to sign the Allegation of Employee Misconduct form , the
supervisor or manager shall write “refused” on the signature line and sign their name.
Exception: The Allegation of Employee Misconduct form need not be signed when:
a. The Complainant is a member of the city government.
b. The Complainant is a member of any governmental agency.
KISSIMMEE POLICE DEPARTMENT
General Order 202
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In some cases, the complainant may simply be unaware of the officer’s or the employee’s duties
in a particular