Policy Text
KISSIMMEE POLICE DEPARTMENT
GENERAL ORDER
General Order 103 – Organizational Command Structure and Responsibility
Page 1 of 4 TITLE: ORGANIZATIONAL COMMAND STRUCTURE AND
RESPONSIBILITY 103
EFFECTIVE: 05/01/2025 REVISED: 09/05/2025 SCOPE : ALL EMPLOYEES
REVIEW AUTHORITY: DEPUTY CHIEF OF OPERATIONS
CFA STANDARDS: 1.02M, 2.03M, 2.04M
103.01 Organizational Structure 103.09 Span of Control
103.02 Office of the Chief of Police 103.10 Command Structure
103.03 Support Services Division 103.11 Order of Succession
103.04 Patrol Division 103.12 Unlawful Orders
103.05 Special Operations Division 103.13 Lawful Orders
103.06 Criminal Investigations Division 103.14 Conflicting Orders
103.07 Accountability 103.15 Appointment of Acting Authority
103.08 Chain of Command
Policy: The Kissimmee Police Department provides both operational and supervisory lines of
authority and accountability. It is the policy of this organization to adhere to a defined chain of
command and maintain a span of control at each level of authority. Organi zational charts are
distributed through PowerDMS and are posted in prominent locations at the Police Department.
These shall be reviewed and updated as necessary.
103.01 Organizational Structure: The Kissimmee Police Department is separated into the Office
of the Chief, two Bureaus, four Divisions, a Professional Standards Section and Internal Affairs
Unit. The Support Services Division, Professional Standards Section and Internal Affairs Unit are
within the Administrative Services Bureau. The Patrol Division, Special Operations Division, and
Criminal Investigations Division are within the Operations Bureau.
103.02 Office of the Chief of Police: The Office of the Chief of Police is responsible fo r all
operations of the Department. This includes , but is not limited to , personnel, budget, policy
development, and the internal affairs function. The Assistant Chief of Police reports directly to the
Chief of Police. The Deputy Chiefs report directly to the Assistant Chief of Police and are
responsible for the overall operation of the Department including , but not limited to , all specialized
teams. The Operations Bureau and Administrative Services Bureau are each commanded by a
Deputy Chief of Police.
103.03 Support Services Division: The Support Services Division is commanded by a Captain.
The Support Services Division Captain reports directly to the Deputy Chief of the Administrative
KISSIMMEE POLICE DEPARTMENT
GENERAL ORDER
General Order 103 – Organizational Command Structure and Responsibility
Page 2 of 4 Services Bureau. This Division is responsible for the Communications Unit, Records Unit, Fiscal
Services Unit, Quartermaster, Chaplains, and the maintenance and security of the Department’s
facilities. The Professional Standards Section and Internal Affairs Unit fiscally fall under this
division; however, they direct repor t to the Deputy Chief of the Administrative Services Bureau.
The Professional Standards Section is managed by a Lieutenant and is responsible for the
Training/Recruiting Unit, Accreditation, and Fleet Management.
103.04 Patrol Division: The Patrol Division is commanded by a Captain. The Patrol Division
Captain reports directly to the Deputy Chief of the Operations Bureau. This Division is responsible
for uniform patrol functions, including Community Service Officers assigned to patrol, Pa rk
Rangers, and Canine.
103.05 Special Operations Division: The Special Operations Division is commanded by a
Captain. The Special Operations Division Captain reports directly to the Deputy Chief of the
Operations Bureau. This Division is responsible for the Community Engagement Unit, School
Resource Officer Unit, Traffic Enforcement Unit, Red Light Camera Specialist, and Parking
Enforcement.
103.06 Criminal Investigations Division: The Criminal Investigations Division is commanded
by a Captain. The Cri minal Investigations Division Captain reports directly to the Deputy Chief
of the Operations Bureau. This Division is responsible for the Property Crimes Unit, Major Crimes
Unit, Intelligence Unit, Forensic Unit, TAC Unit, Saint Cloud Internal Revenue Serv ice (SCIRS)
Task Force, Victim Advocate, Florida Department of Law Enforcement (FDLE) Cyber Crimes
Task Force, Drug Enforcement Administration (DEA) Task Force, Osceola County Narcotics
Investigative Bureau (ONIB) Task Force, Metropolitan Bureau of Invest igations (MBI) Task
Force and the Federal Bureau of Investigation (FBI) Joint Terrorism Task Force.
103.07 Accountability: Each member of the Kissimmee Police Department is accountable to one
(1) supervisor at any given time. When circumstances dictate em ployees from two divisions work
together on a common task, the employees shall report to the supervisor charged with the
responsibility as their direct supervisor.
103.08 Chain of Command: During daily Department operations, each employee is assigned to
one (1) supervisor per shift or work period . [CFA 1.02M] Levels of authority are determined by
the rank and assignment. Authority is directly related to responsibility and accountability.
Employees are expected to adhere to the chain of command in the best interest of efficient
operation.
103.09 Span of Control: Refers to the number of employees a supervisor can effectively manage.
This ration of employees to an individual supervisor directl y affects the supervisor’s ability to
properly control and direct subordinates.
Under normal conditions, the proper span of control shall be determined by such factors as:
a.