E-100.pdf

Kern County Sheriff’s Office – Communications Section Policies and Procedures TITLE: RECEIVING CALLS FOR SERVICE NO: E-100 APPROVED: Commander John Carpenter EFFECTIVE: REVIEWED: REVISED: UPDATED: May 1, 1995 August 21, 2025 August 19, 2024 August 19, 2024 POLICY The first contact a citizen has with the Kern County Sheriff’s Office, when making a request for police assistance, is through the telephone system. Communications Section personnel will be professional and thorough in their telephone contacts with the public. Personnel will gather accurate, pertinent information, exhaust all available resources to assist callers and complete their event entries in a manner that supports both public and officer safety. Dispatchers on primary radio frequencies should avoid answering the incoming calls when staffing allows. Every effort will be made by personnel not on primary radio frequencies to answer the telephone before a radio dispatcher feels obligated to do so.