Policy Text
Kern County Sheriff’s Office – Communications Section
Policies and Procedures
TITLE: COMPUTER DOWN TIME NO: D-300
APPROVED: Commander John Carpenter
EFFECTIVE: REVIEWED: REVISED: UPDATED:
May 1, 1995 August 21, 2025 July 29, 2024 July 29, 2024
POLICY
It is the policy of the Kern County Sheriff’s Office Communications Section to retain records
pertaining to dispatch response. When the CAD system is down, all information pertaining to a
request for service will be written onto a dispatch card, pink indicating priority 1 or 2 calls,
yellow indicating priority 3 or 4 calls. The dispatcher will keep track of information pertaining to
deputy response on the dispatch card. The dispatcher will also generate a card for deputy-
initiated traffic.
PROCEDURE A - CAD OUT OF SERVICE
After receiving a call for service and CAD is not working, the call taker will:
Determine if it is an in-progress call or a report call.