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Date: 09/22 /16 Revision: 10/27/21 Reviewed: 10/31/2 4 HILLSBOROUGH COUNTY SHERIFF 'S OFFICE CHAD CHRONISTER , SHERIFF STANDARD OPERATING PROCEDURE Number: GEN 538.01 Page: 1 of 3 SUBJECT: COMMUNITY SERVICE AIDE II (CS A II) I. PURPOSE : The pur pose of this standard operating procedure is to define the duties and responsibilities of the Community Service Aide II (CS A II) position and to define the guidelines for their assignment and supervision. II. SCOPE : This procedure shall apply to all Sher iff's Office personnel. III. DISCUSSION : CSA II perso nnel are non -sworn civilian s employed to provide services which do not require law enforcement or regulatory authority. CS A II personnel are responsible for executing investigative tasks, as well as m anaging a caseload of assigned investigations . CSA II personnel assist deputies and detectives with certain duties not requiring full law enforcement authority . Non -uniformed CS A II personnel shall dress in compliance with GEN SOP 117.03. IV. PROCEDURE : A. Training . 1. The Criminal Investigations Division sh all be responsible for training a new CSA II. CSA II trainees shall attend four hours of training regarding the following topics: a. Orientation and agency organization . b. Interviewing . c. Basic cri minal law . d. FCIC/NCIC . e. Computer inquiries . f. Sheriff 's Office policies and procedures . g. Phone etiquette . h. Report writing . i. Computer functions and basic Sheriff 's Office software commands . j. Evidence handling . k. Radio procedures . 2. Civilian In-Service Training Curriculum : a. The civilian in -service training program shall be designed, revised, scheduled, conducted, and recorded by the Training Division. The basic program shall consist of approximately eight hours of training and shall be presented bi -annually for all civilian personnel. b. The training curriculum shall include instruction on the policies and procedures for various law enforcement and civilian issues (e.g., legal, safety , and responsibilities of assignments) . It shall include , but not be limited to: (1) CPR /First aid . GEN 538.01 10/27/21 Page 2 of 3 (2) Health and fitn ess. (3) Active shooter . (4) Public records requests . c. To reflect the current needs of the Sheriff's Office, the curriculum shall be revised annually by the Training Division and the Training Advisory Commi ttee. B. Assignment - CSA II personnel are assigned to the Department of Investigative Services. 1. Designated supervisors shall be operationally responsible for the work assignments and direct supervision of CS A II personnel . The administrative respons ibilities include CS A II scheduling, review of leave re quests, and daily activity reports . 2. CSA II personnel are assigned to conduct follow -up on the following, but not limited to: a. Juvenile Missing Persons and R unaways : (1) Missing Child - A perso n younger than 18 years of age whose temporary or permanent residence is in or is believed to be in this state, whose location has not been determined , and who has been reported as missing to a law enforcement agency. (2) Missing Endangered Child - Any juvenile under the age of 12 shall be considered endang ered. Juveniles suffering from depression , who make a threat of suicide and there is a clear indication that they have made an attempt to complete the act , should be considered endangered. b. Adult Missing P ersons : (1) Missing Adult - A person 18 years of age or older whose temporary or permanent residence is in or is believed to be in this state, whose location has not been determined, and who has been reported as missing to a law enforcement agenc y. (2) Missing Endangered Adult - Any missing adult wh o is suspected by a law enforcement agency to be the victim of criminal activity (i.e., kidnapping). Additionally, subjects over the age of 18 who have been diagnosed with cognitive impairment or irre versible deterioration of intellectual faculties , such as Dementia or Alzheimer 's, should be considered endangered. Suicidal subjects , where there is a clear indication that they have made an attempt to complete the act , should be considered endangered. c. Economic C rimes : (1) Economic Crimes - Economic crimes are defined as criminal activity involving, but not limited to: Identity theft, forged or counterfeit documents, fraudulent use of credit /debit cards, schemes to defraud , and other related crime s. 10/26/21 GEN 538.01 Page 3 of 3 d. Act as a liaison between the Sheriff 's Office and the Department of Children and Families (DCF) for Crimes Against the Elderly/Elder Affairs : (1) The Crimes Against Elderly Unit is responsible for reviewing and evaluating all reports originated b y patrol of victims and/or complainants , who are over t he age of 60 , to determine if a criminal investigation is needed and if DCF involvement and/or services are needed . C. CSA II personnel shall not make comment s regarding follow -up investigations by a detective or other members of the Sheriff 's Office. D. CSA