Policy Text
Policy Delano Police Department
803 Delano PD Policy Manual
911 Medical Aid Calls
803.1 911 MEDICAL AIDS
Medical Aid calls: all 911 emergency or non-emergency medical aid calls shall be handled as
follows:
• The first question shall determine the nature of the medical aid, “What is the problem?”,
“What is the emergency?”, “What is going on there?” It is the call-takers responsibility
to determine if law enforcement response is needed prior to transferring or releasing
the call. Transferring calls without determining if police response is required are
not acceptable and does not meet the standards of the department and/or National
Emergency Number Association (NENA Call-taking Operational Standard Model
Recommendation).The secondary question shall inquire if the person is conscious or
breathing. It is essential that the call-taker makes every attempt to ascertain if the
person is not breathing or unresponsive with the intention that police units shall be
dispatched immediately. We shall send an officer when a person is unresponsive or
not breathing in an effort to expedite medical aid to the citizen.The call shall only
be released once the preceding questions have been answered and fire is actively
taking the call.This protocol shall be used on medical aid calls in an effort to ensure
paramount service is provided to all citizens, at all times.
Copyright Lexipol, LLC 2019/12/09, All Rights Reserved. 911 Medical Aid Calls - 1
Published with permission by Delano Police Department