Policy Text
Policy Delano Police Department
802 Delano PD Policy Manual
Communications Center
802.1 PURPOSE AND SCOPE
This policy establishes guidelines for the basic functions of the Dispatch Center. It addresses the
immediate information needs of the Department in the course of its normal daily activities and
during emergencies.
802.2 POLICY
It is the policy of the Delano Police Department to provide 24-hour telephone service to the public
for information and for routine or emergency assistance. The Department provides two-way radio
capability providing continuous communication between the Dispatch Center and department
members in the field.
802.2.1 COMMUNICATIONS LOG
It shall be the responsibility of Central Communications to record all relevant information on calls
for criminal and non-criminal service or self-initiated activity. Employees shall attempt to elicit
as much information as possible to enhance the safety of the officer and assist in anticipating
conditions to be encountered at the scene. The desirable information would include, at a minimum,
the following:
• Call for Service or Incident number
• Date and time of request
• Name and address of complainant, if possible
• Type of incident reported
• Location of incident reported
• Identification of officer(s) assigned as primary and backup
• Time of dispatch
• Time of the officer’s arrival
• Time of officer’s return to service
• Disposition or status of reported incident
802.3 THE DISPATCH CENTER SECURITY
The communications function is vital and central to all emergency service operations. The safety
and security of the Dispatch Center, its members and its equipment must be a high priority. Special
security procedures should be established in a separate operations manual for the Dispatch
Center.
Copyright Lexipol, LLC 2019/12/09, All Rights Reserved. Communications Center - 1
Published with permission by Delano Police Department