Policy Text
CONCORD POLICE DEPARTMENT
STANDARD OPERATING PROCEDURE
WRECKER ROTATION
GENERAL ORDER: 09.09 CREATED: March 17, 2003 ISSUE DATE: January 29, 2025
CALEA STANDARD: EFFECTIVE DATE: January 29, 2025
ACTION: Amends general order dated June 12, 2023 .
09.09.0 PURPOSE
The purpose of this general order is to establish procedures for towing, inventory, and
storage of vehicles and owner notification.
09.09.1 POLICY
The Concord Police Department shall work to maintain an equitable and efficient system
of allocating requests for service among wrecker operators who qualify for inclusion on
the rotation wrecker list. Adherence to this policy shall promote public safety at the
scene of any incident and protect the community from damage or loss by ensuring the
safety of property, and preserve a safe and unobstructed flow of traffic within the City of
Concord.
09.09.2 DEFINITIONS
A. ROTATION WRECKER ADMINISTRATOR
A coworker of the Concord Police Department designated by the Chief of Police to
manage the department’s rotation wrecker list. The rotation wrecker administrator
shall ensure that all rotation wrecker services on the department’s rotation wrecker
list adhere to all policies and procedures required by the department to mainta in
good standing and remain on the list.
B. ROTATION WRECKER LIST
A list of privately owned wrecker services that shall respond when contacted by the
Concord Police Department for assistance with vehicle towing or other vehicle related
situations.
C. ROTATION WRECKER SERVICE
A privately owned wrecker service that has met the necessary requirements and
included on the rotation wrecker list of the Concord Police Department.
09.09.3 ADMINISTRATION
A. The rotation wrecker administrator shall be appoin ted by the Chief of Police.
B. The rotation wrecker administrator shall be responsible for:
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1. Administration of the rotation wrecker list;
2. Thoroughly investigate complaints against rotation wrecker services by coworkers
and citizens;
3. The rotation wrecker administrator shall manage the number of services allowed
on the rotation wrecker list and determines if additional or replacement rotation
wrecker services are needed to meet the city’s needs;
4. Ensuring that all rotation wrecker servi ces are compliant to all rules and
regulations within this general order, as well as state and federal law conducting
inspections of equipment, facilities and operator license status.
NOTE: All rotation wrecker services shall be inspected at least once
each calendar year by completing the Rotation Wrecker
Inspection form ( Form RW -3).
C. Upon locating violations, the rotation wrecker administrator shall provide the rotation
wrecker service owner a written warning stating the violation and notice that the
rotation wrecker service has been suspended from the rotation wrecker list until
violations have been addressed.
D. The rotation wrecker service shall have ten calenda r days from the date of receipt of
the hand delivered written notice to correct the violation(s). Failure to correct all
violations within the ten day period shall result in permanent removal from the
rotation wrecker list.
09.09.4 ROTATION APPLICATION
A. The rotat ion wrecker administrator shall determine if the applying wrecker service
meets all requirements for inclusion on the rotation wrecker list
B. If a wrecker service fails to satisfy one or more of these requirements, the rotation
wrecker administrator shall notify the wrecker service owner in writing of the specific
failure.
C. If a failed requirement is corrected within 30 days of the date of the notification the
wrecker service owner may contact the rotation wrecker administrator for re -
inspection. Upon determination that all requirements are met, the applying wrecker
service shall be added to the rotation wrecker list.
In the event the specific failure is not corrected within the 30 -day correction period,
the wrecker service may reapply for admission to the rotation wrecker list.
D. Any wrecker service that is denied inclusion on the rotation wrecker list, may appeal
to the Chief of Police, in writing, within twenty (20) calendar days of the date of the
written denial.
09.09.5 ROTATION REQUIREMENTS
A. CHARGES AND FEES
1. The Chief of Police shall issue an approved fee list containing the highest
amounts that may be charged for particular services. All rotation wrecker
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services shall adhere to the approved list for all rotation calls. The Chief of
Police may revise the Appr oved Fee List at his/her discretion. Simple
miscalculation errors shall not be considered a violation of this prohibition unless
a pattern of such “errors” is detected. These fees shall be evaluated annually
by the Chief of Police or designee .
2. Upon arrival at an incident, a rotation wrecker service may secure assistance
from another rotation wrecker service when necessary to complete the services
requested. Only one bill is to be presented to the owner or operator of the