Policy Text
CONCORD POLICE DEPARTMENT
GENERAL ORDER
DCI TRANSACTIONS AND SECURITY
GENERAL ORDER: 03.19 CREATED: April 9, 2018 ISSUE DATE: April 25, 2025
CALEA STANDARD: EFFECTIVE DATE: April 25, 2025
ACTION: Amends general order dated October 1, 2022. REVIEW DATE:
03.19.0 PURPOSE
The purpose of this general order is to establish procedures and guidelines for the use of
Division of Criminal Information (DCI) terminals for criminal justice purposes and the
certification of coworkers.
03.19.1 POLICY
It shall be the policy of the Concord Police Department to meet all security, dissemination,
and operator certification requirements in compliance with state and federal laws
pertaining to Division of Criminal Information/National Crime Information Center
information and operations.
03.19.2 DEFINITIONS
A. ASSISTANT TERMINAL AGENCY COORDINATOR (ATAC)
Individuals who serve as an assistant to the Terminal Agency Coordinator (TAC) and
have received specialized training in administering DCI testing, setting up DCI
classes, resetting DCI passwords, etc. These individuals also oversee DCI and/or
CJIS information systems and administer system programs within the local agency
and oversee the agency's compliance with the necessary rules and regulations.
B. “BOLO -Be on the Lookout For”
Statewide messages were sent out via DCI to law enforcement agencies as well as
the NC Center for Missing Persons to inform them of important information.
C. CRIMINAL JUSTICE INFORMATION SERVICES (CJIS)
CJIS is the Federal Bureau of Investigation division responsibl e for the collection,
warehousing, and dissemination of relevant criminal justice information to the
Federal Bureau of Investigation and law enforcement, criminal justice, civilian,
academic, employment, and licensing agencies.
D. DIVISION OF CRIMINAL INFORMATION (DCI)
Established by the Attorney General of North Carolina, DCI is the computer network
used to collect, maintain, correlate, and disseminate information and provide access
to information collected by other federal, state, and local entities necessary for the
administration of criminal justice.
General Order 03.19 DCI TRANSACTIONS AND SECURITY Page 2 of 6
E. DCI OPERATOR
A person who has received training and is certified on the operation of DCI.
F. NCIC HOT FILE
A NCIC hot file contains identifying information concerning wanted and/or missing
persons, stolen vehicles and/or identifiable stolen property of several types.
G. STOLEN PROPERTY
For the purpose of this general order, stolen property is any property that has been
unlawfully taken from the rightful owner that would not be entered in NCIC as a
vehicle.
H. TERMINAL AGENCY COORDINATOR (TAC)
An individual who serves as a point of contact at a local agency in matters relating to
DCI or CJIS information systems and administers system programs within the local
agency and oversees the agency's compliance with the necessary rules and
regulations.
03.19.3 SECURITY
A. Only coworkers that are certified DCI operators, or coworkers being trained by a
certified DCI operator shall have access to the DCI network.
B. Coworkers shall control physical access to all areas where a DCI terminal is located.
Areas that have access to a DCI terminal and contain criminal justice information
shall be classified as a restricted area. Visitors shall not be allowed in restricted areas
unescorted.
C. DCI operators shall not disclose their password to another coworker or utilize
another coworker’s password. In the event a coworker forgets his/her assigned
password they shall notify one of the department’s ATAC’s or the Customer Service
Unit sergeant (TAC).
D. Coworkers shall not release DCI record information, by telephone or otherwise, to
anyone other than authorized law enforcement or criminal justice personnel. If the
requesting person does not meet authorization criteria or is unknown, coworkers shall
deny releasing the requested information.
E. Coworkers may not release any written or verbal confirmation or denial of the
existence of a DCI/NCIC record.
F. All DCI printed records that are not maintained for criminal justice proceedings shall
be shredded and not put in the trash or recycle bins.
03.19.4 MISSING PERSONS
A. Upon the receipt of a missing person report of any type, DCI operators shall enter
the missing person into NCIC in accordance with General Order 08.07 Missing
Persons .
General Order 03.19 DCI TRANSACTIONS AND SECURITY Page 3 of 6
B. LOCATED / RETURNED MISSING PERSON
1. Upon receipt of a located/returned missing person report/supplement, the DCI
operator shall immediately perform a query into DCI to determine if the missing
person has been cleared.
2. If it is determined that the located/returned missing person has not been cleared
from DCI, the DCI operator shall first determine the record holder . If the
Concord Police Department is the record holder, the DCI operator shall:
a. Pull the NCIC hot file ;
b. Cancel the “Be on the Lookout” (BOLO);
c. Clear the located/returned missing