Policy Text
CONCORD POLICE DEPARTMENT
GENERAL ORDER
EARLY INTERVENTION PROGRAM
GENERAL ORDER: 03.15 CREATED: October 28, 2021 ISSUE DATE: August 7, 2025
CALEA STANDARD: 35.1.9 EFFECTIVE DATE: August 7, 2025
ACTION: Amends general order dated October 1, 2022 .
03.15.0 PURPOSE
The purpose of this general order is to provide a proactive, non -disciplinary Early
Intervention Program (EIP) that is designed to identify and positively influence at -risk
conduct or performance by individual coworkers.
This program does not prevent the Chief of Police from using the formal disciplinary
process for violations of the Code of Conduct.
03.15.1 POLICY
It shall be the policy of the Concord Police Department to implement an EIP to proactively
monitor and address at -risk conduct or performance before it results in discipline, legal
liability, injury, or other adverse consequences to a coworker’s career.
03.15.2 DEFINITIONS
A. EARLY INTERVENTION PROGRAM (EIP)
A time sensitive system designed to effectivel y organize critical performance and
evaluation data in a format conducive to promptly identify early indicators of certain
at-risk conduct or performance and/or stress related problems, and to facilitate
necessary or appropriate follow -up activities.
B. FALSE POSITIVE
Intervention alerts that are identified but do not meet the intended criteria of the EIP
shall be closed without further action. This includes but is not limited to non-
preventable or not -at-fault department vehicle accident, and a personnel
investigation determined to be unfounded.
C. INDICATOR
The data/information gathered in which to help identify coworkers who may be in need
of an intervention meeting.
D. INTERVENTIO N MEETING
A confidential, administrative, and non -disciplinary meeting between a coworker,
his/her commanding officer, and the Professional Standards Division commander to
discuss the threshold indicators and determine an appropriate course of action to take,
if necessary and agreed upon. Coworkers are not entitled to representation during
such meetings.
General Order 03.15 EARLY INTERVENTION PROGRAM Page 2 of 4
03.15.3 OBJECTIVES
A. A comprehensive EIP is an essential component of a well -managed and well -
performing law enforcement agency. The early identification of pote ntial at -risk
conduct and performance along with options for remedial action increases department
accountability and provides coworkers with a better opportunity to meet the
department’s expectations and advance in one’s career.
B. The EIP is one method by w hich coworkers are identified as possibly needing
assistance with at -risk conduct and/or performance related concerns. The EIP is
intended to serve as a systematic approach to highlighting at -risk tendencies that
may otherwise be overlooked.
03.15.4 GENERAL RESPONSI BILITIES
A. CHIEF OF POLICE
The Chief of Police has overall responsibility for managing the EIP, including program
scope and design.
B. BUREAU COMMANDER
Bureau Commanders are responsible for the effective implementation and oversight
of this policy within their respective bureau.
C. PROFESSIONAL STANDARDS DIVISION (PSD) COMMANDER
1. The PSD commander shall establish and maintain a system to collect, review,
and analyze quantitative and qualitative data related to the early intervention
indicators outlined in this general order .
2. The PSD commander shall conduct at least a quarterly review of coworkers’ early
intervention indicators and shall submit an analysis of trends to the Chief of
Police.
3. The PSD commander shall conduct a documented annual evaluation of the EIP
and recommend changes to the Chief of Police, if necessary.
D. CAPTAINS/LIEUTENANTS/SERGEANTS
Captains, Lieutenants, and Sergeants are responsible for actively monitoring their
assign ed subordinate coworker’s conduct and performance separate from and
regardless of the EIP. Captains and their subordinate chain of command may be called
upon to assist the PSD commander with regard to analyzing benchmark indicators
and participate in inter vention meetings.
E. COWORKERS
Coworkers are responsible for their own conduct. Any coworker who is the subject of
an EIP review or referral to an intervention meeting shall promptly and fully cooperate
with his/her commanding officer, the PSD command er, and anyone else involved in
the EIP review process.
General Order 03.15 EARLY INTERVENTION PROGRAM Page 3 of 4
03.15.5 CONDUCT OR PERFORMANCE INDICATORS
A. The following are considered at -risk indicators and shall be reviewed by the PSD
commanding officer on at least a quarterly basis in order to identify whether a
coworker is in need of an intervention meeting. Data collection and analysis shall
focus on the se indicators:
1. Attendance / Tardiness;
2. Civil Law Suits;
3. Departmental Motor Vehicle Crashes;
4. Disciplinary action;
5. Needs improvement or fails to meet expectations in performance evaluation;
6. Personnel Investigations (sustained and not sustained disposit ions only);
7. Uses of Force; and/or
8. Vehicle Pursuits
NOTE: Indicators are not, by themselves