Policy Text
CITY OF
ANTIOCHE
POLICE
Employee Name
Dispatch
CITY OF
ANTIOCH
DISPATCH TRAINING GUIDELINE
POL
CTO Guidelines
All CTO personnel are held to a higher standard of performance and behavior by virtue of the
responsibility they have assumed.
The relationship between CTO personnel and trainees shall be one of a teacher/student and or
supervisor/subordinate. Inherent in this relationship are the following expectations:
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Trainees shall be treated with courtesy and respect at all times. They shall not be harassed,
intimidated, intentionally embarrassed or treated in a demeaning manner.
CTOS shall set an example by virtue of their appearance, knowledge, and demeanor.
CTOs shall not show anger or frustration while working with the trainee. It is the CTO's
responsibility to insure that any stress encountered by the trainee is a result of the task
being taught and not the result of comments or actions on the part of the CTO. The CTO
should be aware of body language and facial expressions.
° While CTO personnel may praise in public, they will counsel or correct in private.
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CTO personnel shall maintain their objectivity at all times by evaluating performance and
behavior only. Evaluations are not to be based upon personality, CTO bias, pre-conceived
opinions or personal preferences.
When circumstances indicate a possible conflict of interest, the CTO shall immediately
advise their Lead Dispatcher, who shall confer with the Dispatch Manager, if necessary.
Some examples include a family or close personal relationship.
CTO Personnel shall be familiar and comply with the City of Antioch's Sexual Harassment
Policy. CTO personnel shall not make discriminatory, sexist, sexual remarks, innuendos,
inappropriate advances, or any politically incorrect statements toward any member of the
Department.
CTO personnel shall not live with, rent to or from, any trainee, nor will CTO personnel enter
into any financial arrangements with a trainee.
CTO personnel shall not accept gifts from or give gifts to trainees during the training
process.
CTOs shall immediately report any violation by a trainee of the Departments Policies &
Procedures.
CTOS shall teach and follow established Policies & Procedures.
CITY OF ANTIOCH
POLICE
DISPATCH TRAINING GUIDELINE
Trainee Guidelines
It is the expectation of Dispatch that new personnel dedicate themselves to the learning process.
That process encompasses job skills, knowledge and becoming familiar with their new work
environment. In support of this concept, the following guidelines for conduct are mandated:
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All trainee personnel shall direct their attention to the learning process. This requires that
they disassociate themselves from the social aspects of the work environment.
Trainee personnel shall treat their CTO, Lead Dispatchers and co-workers with respect and
courtesy at all times.
Trainees shall restrict their personal relationships with other members of the organization
to that of a professional associate. Socializing shall be limited to official Department
functions.
Trainees shall be prepared and ready to work at the start of the shift with necessary
training material.
Trainee personnel shall be familiar and comply with the City of Antioch's Sexual
Harassment Policy. Trainee shall not make discriminatory, sexist, sexual remarks,
innuendos, inappropriate advances, or any politically incorrect statements toward any
member of the Department.
Trainee personnel shall not make any derogatory remarks or use demeaning language
toward any member of the Department.
• Trainees shall not publicly demonstrate anger or frustration aimed at the CTO or another
co-worker. Conflicts shall be resolved in private.
• Trainees shall follow the direction of their CTO at all times. If the trainee believes an
instruction or order is improper or an evaluation is unfair, they will discuss it through the
training chain of command beginning with the CTO.
•
Trainees are directed to bring any unresolved conflicts, potential problems, personality
differences or issues affecting their training progress, to the attention of the Lead, as soon
as identified.
Trainees shall not live with, rent to or from CTO personnel, nor will trainees enter into any
financial arrangements with CTO personnel.
• Trainees shall not accept gifts from or give gifts to CTO personnel during the training
process.
Welcome and Introduction
Table of Contents
Local Law Enforcement Agencies
Police Station Security Systems
Community Warning System
Beats/Quadrants/Maps
Book Resources
Radio Call Signs
Codes
Abbreviations and Acronyms
Event Types
Closing Codes
Radio Codes
Color Codes
Other Abbreviations
Criminal Law
Antioch Municipal Codes
JAWS/CLETS/NCIC
Call Taker
Micro-Data Phone System
Text to 9-1-1
Amber Alert
Silver Alert
Automated Vehicle Locator
Online Reporting
Schedule & Time Sheets
Policy Manual
Ride-Along Check Off List
COMMUNICATIONS TRAINING MANUAL
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WELCOME
Welcome to the Antioch Police Department's Communications Team. Your training will be
a demanding, yet rewarding time in your career. During the next several months, you will
learn how important your role will be in the successful operation of the department. You
I will be the first contact many citizens have with the police department. It will be vital to
good public relations that you project an image of professionalism and competence. You
will be amazed at the vast amount of knowledge your training team has to share with